A leading international law firm is seeking a proactive and collaborative Client Relationship & Business Development Executive to join its Client & Marketing team. The firm operates across the UK and internationally and is recognised for its commitment to social impact, fairness, and inclusive growth. It champions diversity, supports flexible working, and invests in the wellbeing and development of its people.
Key Responsibilities
Client Relationships
- Maintain and update key client information following partner and sector team meetings.
- Coordinate client listening activity, including outreach for interviews and tracking follow‑up actions.
- Analyse client feedback using internal tools and share insights across the business.
- Build and manage client surveys, track responses, and report on themes and trends.
- Work with central teams (e.g., bids, events, directories) to integrate client feedback into wider initiatives.
- Produce monthly and annual reports, presentations, and updates for leadership and sector groups.
- Log activity in the firm’s CRM system and keep internal strategy pages up to date.
Business Development
- Build strong market awareness, monitoring trends, competitor activity, and opportunities.
- Develop understanding of the firm’s services to support lead qualification and pipeline management.
- Assist BDMs with strategy execution, planning, budgeting, and ROI analysis.
- Contribute to clear, insight‑driven reports and recommendations.
- Support training and guidance for colleagues on BD tools and best practice.
- Help develop compelling BD materials, pitches, and capability statements.
- Collaborate with marketing specialists to raise the firm’s profile through content, social media, and campaigns.
- Support events, sponsorships, and webinars alongside the Events team.
- Encourage lawyers to maintain accurate and engaging website content.
Stakeholder Management
- Provide insights and constructive challenge to BDMs and CR colleagues.
- Mentor BD and Marketing Assistants, offering opportunities for development.
- Work collaboratively across the wider Client & Marketing team and with other business services teams.
The successful candidate for this role will have previous business development and/or client relationship experience in a professional services environment.