About the Company
SELA is a fast-growing sports events and entertainment business delivering world-class live events and major projects across multiple markets. As the business continues to scale, we are building a best-in-class finance function to support decision-making, performance management and strategic growth.
Core Responsibilities
1. Ticket Inventory & Allocations Management
- Own and manage all non-public ticket allocations including sponsors, partners, players, VIPs, and internal stakeholders
- Build and maintain allocation matrices across all event sessions
- Track usage, returns, and reallocation of tickets to maximise occupancy
- Act as the primary point of contact for all allocation requests and approvals
2. Holds & Inventory Release Strategy
- Manage ticket holds within the Olympia Ticketing Manager
- Develop and execute phased release strategies to return unused inventory to general sale
- Continuously monitor sales against holds to optimise availability and revenue
- Maintain strict version control and audit trails of all inventory movements
3. Accreditation Management
- Allocate accreditations across workforce, media, VIPs, athletes, and stakeholders
- Oversee approval workflows and ensure all accreditations are authorised appropriately
- Implement systems for tracking, reporting, and auditing all issued credentials
- Work closely with security and operations teams to align accreditation with site access control
4. Systems & Data Oversight
- Produce regular reporting on allocations, holds, releases, and accreditation status
- Ensure GDPR compliance in all data handling and distribution processes
- Liaise with Olympia and TicketMaster to resolve system issues and optimise functionality
5. Stakeholder & Operational Coordination
- Act as the key liaison between commercial, partnerships, sport, and operations teams for all ticketing and accreditation requests
- Communicate allocation policies, deadlines, and changes clearly to all stakeholders
- Support onsite teams with access queries, escalations, and last-minute changes
- Ensure alignment between ticketing, accreditation, and ingress operations
Required Skills & Experience
- 3–5+ years in ticketing, accreditation, or event operations (major events, sport, or live entertainment preferred)
- Strong experience managing ticket inventory, allocations, and holds within ticketing systems
- Proven experience delivering accreditation systems and access control frameworks
- Highly detail-oriented with strong data management and reporting capability
- Confident managing multiple stakeholders with competing priorities
- Calm, decisive, and solutions-focused under pressure
Key Performance Indicators (KPIs)
- Inventory Optimisation: Minimal unused allocations; effective re-release of held tickets
- Accuracy: Zero errors in allocation and accreditation data
- Auditability: Clear tracking and reporting of all ticket and accreditation movements
- Stakeholder Satisfaction: Timely and accurate fulfilment of allocation requests
- Operational Efficiency: Seamless alignment between ticketing, accreditation, and access control
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
Please note that successful applicants will be subject to a DBS background check.