Fusion Cell Intelligence Officer (12 Month FTC)
Job Description
About New West End Company
New West End Company is a global business partnership of 800 retail, restaurant, hotel, office and property owners in the world’s top shopping and leisure destination. We work across 125 streets, anchored by Bond Street, Oxford Street and Regent Street, representing 175,000 employees. We work in partnership delivering transformational projects, sustainable place management, destination marketing, advocacy, inward investment and commercial insights.
Job Purpose
The Fusion Cell Intelligence Officer will act as the dedicated representative of New West End Company within the Metropolitan Police Service Command Fusion Cell based at Charing Cross Police Station. This is a Fixed Term Contract of 12 months, subject to review and is designed to strengthen intelligence sharing, partnership coordination and situational awareness between the Metropolitan Police Service, Mayor’s Office for Policing & Crime, Business Improvement Districts and partner organisations operating across the West End.
Working within the Fusion Cell environment, based in the Command Fusion Cell, within Charing Cross Police Station, the postholder will ensure accurate and timely communication of intelligence between NWEC, partner BIDs and the Metropolitan Police Service, supporting the prevention of crime, improving responses to emerging risks and strengthening the safety and resilience of the West End.
The role works closely with NWEC’s Security Manager and Business Crime Reduction Partnership Officer, ensuring sharable intelligence gathered through policing channels is disseminated appropriately with businesses while also providing the Metropolitan Police Service with relevant intelligence from the business community. Day-to-day operational reporting within the Fusion Cell is to the Command Fusion Cell Police Sergeant and oversight from New West End Company’s Head of Security.
This is a highly collaborative role requiring strong communication skills, sound judgement, attention to detail and the ability to operate confidently within a multi-agency operational environment. The Fusion Cell Intelligence Officer will operate as part of the daily Fusion Cell structure and will participate in daily Fusion Cell briefings alongside policing and partner representatives and provide relevant intelligence updates from NWEC and the wider BID network, contribute to start-of-week and end-of-week operational reviews within the Fusion Cell and support Metropolitan Police Service MO6 public order planning.
Key Responsibilities
Intelligence Development & Reporting
- Act as the primary intelligence conduit between NWEC and the Metropolitan Police Service Command Fusion Cell
- Collect, collate and record relevant intelligence from businesses, NWEC teams and BID partners, ensuring information is actionable and appropriately documented
- Provide intelligence and situational updates to the Metropolitan Police Service where relevant to support operational awareness and policing activity
- Receive and interpret intelligence shared by the Metropolitan Police Service and ensure relevant information is communicated to NWEC, partner BIDs and businesses where appropriate
- Produce analytical insights and summaries of emerging trends, including crime patterns, operational risks and public safety concerns affecting the West End.
Partnership Engagement & Coordination
- Build and maintain strong working relationships with Metropolitan Police Service colleagues, partner BIDs and relevant agencies operating within the Fusion Cell environment
- Represent New West End Company professionally within the Fusion Cell, ensuring the interests and concerns of West End businesses are effectively communicated.
- Attend relevant NWEC meetings, BID forums and partnership discussions to provide updates and share intelligence insights
- Support the development of coordinated responses and joint initiatives between police, BIDs and other partners where appropriate.
Business Crime Reduction Support
- Work closely with NWEC’s Business Crime Reduction Partnership Officer to ensure intelligence gathered through the Fusion Cell supports wider business crime reduction activity.
- Provide intelligence relating to crime trends, prolific offenders and emerging risks affecting businesses across the West End.
- Support the development of prevention strategies and coordinated operational responses where intelligence indicates emerging crime patterns.
- Provide timely alerts and situational updates to NWEC where operational awareness may impact businesses.
Public Order Liaison & Event Readiness
- Disseminate relevant intelligence relating to protests, demonstrations, major events and public order activity that may impact the West End.
- Support Metropolitan Police Service public order planning, particularly through the MO6 framework.
- Provide business impact assessments where public order activity or large-scale events may affect the district.
- Contribute to operational coordination to ensure businesses are informed and prepared where appropriate.
Information Governance & Data Management
- Ensure all intelligence sharing complies with GDPR, information governance requirements and the agreed Data Sharing Agreement between NWEC and the Metropolitan Police Service and that it is shared only with appropriate and authorised recipients
- Maintain accurate records relating to intelligence exchanges and ensure data is stored, managed and destroyed in line with agreed protocols.
Requirements
- Strong communication and relationship management skills, with the ability to work confidently within a multi-agency environment
- Understanding of business crime issues, including retail crime, anti-social behaviour and urban security challenges
- Knowledge of information governance and data protection principles, particularly in relation to intelligence sharing
- Experience working with police, public sector partners or security partnerships
- Strong analytical and problem-solving mindset, with the ability to interpret information and identify meaningful insights
- Understanding of the scope and responsibilities within the Data Sharing Agreement between NWEC and the Metropolitan Police Service
- Ability to commit to working from the Fusion Cell office every other Saturday
- This role comes with enhanced Metropolitan Police Service vetting.
Benefits
- 25 days holiday + 1 extra day for your birthday + UK Bank Holidays
- Holiday purchase scheme
- Learning & development budget
- Discretionary annual bonus scheme
- Access to BUPA private health insurance (including 24/7 online GP appointments)
- Enhanced maternity & paternity leave
- Pension contribution matched up to 5%
- Group Life Assurance
- Annual paid volunteering days
- Wellbeing perks
- Cycle to work and season ticket loan schemes
For further information, please contact Kristina Abela (People & Culture Manager) via email at kristina.abela@newwestend.com.
New West End Company is committed to fostering a diverse and inclusive workplace and encourages applications from all backgrounds.
By submitting your application, you agree that New West End Company may process and store your personal data in accordance with our Privacy Policy. We will retain your details for up to 12 months for future job opportunities unless you request deletion sooner. You can withdraw your consent at any time by contacting Kristina Abela via email at kristina.abela@newwestend.com.