Guest Services Assistant

When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youll also create a warm atmosphere that makes our guests feel at home in any location.

Increase your chances of an interview by reading the following overview of this role before making an application.
Your day-to-day
Be the warm welcome that kicks off a memorable guest experience
Encourage guests to partake in our loyalty program
Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
Doing breakfast shifts
Cooking breakfast
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the days schedule
Jump into other ad-hoc duties when your colleagues need your help
What we need from you
Excellent customer service skills
Hospitality experience preferred
Must speak fluent English
Why you should apply
Exclusive access to the employee recognition & reward scheme - Heeton Rewards
Service-based annual leave (increasing up to a maximum of 5 extra days)
Employee & Friends/Family discounted rates at Heeton-operated hotels and IHG employee travel Programme
Referral scheme
Life Assurance, Income Protection andEmployee Assistance schemes
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
Heeton is an expanding company which offers excellent career, training and development opportunities
Fantastic career potential with one of the UK's fast-growing hotel operators
Retention bonus on completion of 3 and 6-month service
A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. xwzovoh Nearby Manchester Piccadilly station has direct trains to London.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process