Assistant Front Office Manager

COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

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COMO The Halkin is a 41 bedroom hotel conceived as a cocooning Home from Home on a quiet street in London Belgravia. The classic proportions, arched windows and Georgian brick exteriors matched with elegant interiors create a feel of a private home

What you will do:
Reporting to the Front office Manager you will ensure the smooth running of the department on a day to day basis.
You will lead by example, and in doing so, demonstrate your genuine passion for guest service and being able to maintain and enhance our excellent surprise and delight culture that the hotel prides itself on giving.
Assess guest issues and take prompt, appropriate and corrective action to ensure guest satisfaction
Oversee handling of special room requests, special accommodation needs and billing instructions.
Ensure the proper handling of all VIP guests and long stay guests.
Be responsible for supervising the work of your team, maintaining their motivation levels, and providing coaching to encourage higher levels of performance.
Review all group arrivals and liaise with reservations to achieve a smooth stay. xwzovoh
Maintain an effective flow of communication with other departments and ensure all Front Office employees are kept informed of issues that concern them.
Who you are: You will have a background within the luxury hospitalityenvironment
Previous experience of supervising a team is critical
A proactive approach with a self-driven attitude
Excellent eye for detail
Knowledge of Opera is highly desirable
What we will offer you:
Competitive salary
Employee rates for all COMO Hotels and Resorts properties worldwide
3 complimentary nights stay in any COMO Hotel or Resort Worldwide
Employee discounts on Nobu London
Career development opportunities
A lucrative bonus for introducing someone to any COMO property
An exciting calendar of wellness and engagement activities
Access to free financial advice and
Access to an Employee assistance programme; offering support and advice
Free meals on duty
Free Uniform & laundry service
28 paid holidays per year, increasing with service
NEST Auto- enrollment Pension
Company Sick Pay