Senior Executive Concierge Monday – Friday

Location: 33 Old Broad Street London, EC2N 3AH

Rate of Pay: £40,170 per annum

Working Pattern: Monday – Friday, 8‑hour shifts between 7:00am – 19:00pm, 12 months maternity cover.

Key Responsibilities

• Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
• Oversee daily front‑of‑house operations, ensuring a seamless and professional guest journey.
• Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
• Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
• Coordinate hospitality services including catering, setups, and VIP visits.
• Handle escalations, complaints, and complex requests with professionalism and discretion.
• Collaborate with internal departments to ensure smooth operational delivery.
• Manage and maintain team rötads, ensuring appropriate staffing levels at all times.
• Arrange shift cover for holidays and sickness using UBEYA.
• Attend and contribute to weekly client and internal operational meetings.
• Develop, maintain, and update operational manuals, SOPs, and service protocols.
• Continuously review and improve procedures to enhance efficiency and guest experience.
• Provide regular reporting and feedback to the Hospitality Manager.

Skills, Knowledge and Experience

• Proven experience in a concierge, front‑of‑house, or hospitality management role.
• Strong leadership and team management skills.
• Exceptional guest service and stakeholder management experience.
• Experience in corporate environments or high‑end hospitality settings.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
• Excellent organisational and multitasking abilities.
• Strong problem‑solving skills with a proactive mindset.
• Ability to work under pressure in a fast‑paced environment.

Professional & Personal Attributes

• Polished, professional, and highly client‑focused.
• Strong leadership presence with the ability to inspire and motivate a team.
• Calm, composed, and solutions‑oriented under pressure.
• Excellent interpersonal and communication skills.
• High attention to detail and commitment to excellence.
• Flexible, adaptable, and resilient.
• Passionate about delivering outstanding service experiences.

Working with Vacherin has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy.

What’s in it for you?

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Health Care Support App including annual health check, digital GP, mental health consultations, nutritional consultations, second medical opinion
• Eye care
• Wellbeing strategy – including Employee Assistance Programme and salary finance
• Family‑friendly support
• Regular social events and communication with leaders
• Holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long‑service awards
• Access to high‑street discount vouchers

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