Senior Partner and Alliances Manager (UK-based)
The Senior Partner & Alliances Manager will play a pivotal role in driving PCI Pal’s indirect revenue strategy, accelerating growth through a high-performing and strategically aligned partner ecosystem.
This role is responsible for owning and shaping the partner strategy, identifying and unlocking new routes to market, and ensuring partners are a primary driver of pipeline, revenue, and market expansion.
Working closely with the US-based VP of Partners & Alliances, the position will focus on developing strategic relationships, driving partner engagement, and creating scalable programs that increase pipeline contribution and revenue through indirect channels.
This is a highly visible role requiring a blend of strategic thinking, commercial leadership, and hands‑on execution.
Job requirements
- Have a proven track record of building and scaling partner ecosystems within B2B SaaS, payments, or contact centre technology
- Deliver measurable indirect revenue growth through strategic partnerships
- Have experience working with CCaaS/UCaaS providers and a strong understanding of the contact centre landscape
- Are commercially driven, self‑motivated, and results‑oriented
- Are an excellent communicator, able to influence stakeholders and clearly articulate complex solutions
- Have strong experience managing sales cycles and partner‑led opportunities end‑to‑end
- Are comfortable using CRM tools (e.g. Salesforce) for pipeline management and forecasting
- Ideally have knowledge of PCI DSS, payment security, or compliance environments
- Are willing to travel and represent PCI Pal at partner and industry events
- Own and execute the UK partner strategy, aligned to global growth objectives and revenue targets
- Drive indirect revenue growth through strategic partner engagement, pipeline creation, and deal progression
- Manage, develop, and expand existing PCI Pal partnerships, ensuring deep engagement across partner organisations to maximise retention and growth
- Identify, prioritise, and secure new strategic partners to expand market reach and capability
- Build and maintain executive‑level relationships with key partners, acting as a trusted advisor and primary point of contact
- Lead complex partner negotiations and act as the escalation point for commercial and operational challenges
- Develop and deliver short‑ and long‑term partner plans that support PCI Pal’s revenue ambitions
- Ensure partners are fully enabled to position, sell, and deliver PCI Pal solutions effectively
- Collaborate cross‑functionally to represent partner needs internally, aligning with Sales, Marketing, Product, Engineering, and Customer Success teams
What we offer
- 25 days holiday, rising to 28 days per annum with length of service
- Medical, dental and optical insurance cover
- An exciting and flexible working environment surrounded by friendly and committed co‑workers
- Electric Vehicle Scheme incentive
- “Work from anywhere” 2 weeks per year policy
- Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
- Training and development opportunities
- Ad‑hoc team events, incentives and competitions
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