Tour Operator Administrator and Concierge Assistant. Established independent luxury Tour Operator is seeking a organised Administrator, with great attention to details to join them working on post-booking, administration and concierge requirements. As a luxury Tour Operator, it’s the extra detail that matter and define the travel experience, and this Administrator role is fundamental to this. Great working hours, no evenings and weekends, plus this travel company are happy to consider full and part-time applications, so long as you have good written skills, experience in administration, great Microsoft Office knowledge and ideally previous experience within the Travel Industry. Starting salary is circa £25k pa dependent on experience and you will work with a friendly team, in an office environment in Wilmslow.
Responsibilities
- Providing administration support to the sales team and concierge assistance directly with clients.
- Dealing with incoming call enquiries and redirecting where required.
- Providing clients with concierge assistance (pre and post travel).
- Providing client documentation (pre and post travel).
- Answering any client questions and queries.
- Maintenance of company back-office systems (data‑entry).
Experience Required
- Excellent attention to detail and first‐class organisation skills.
- Previous experience working in an administrative role for at least 12 months.
- Great communication skills, both written and verbal.
- Ability to work on own initiative, but be responsive within a team.
- Good knowledge of Microsoft Office (Word, Excel, Outlook).
- Proactive and flexible in approach to work and willing to go the extra mile when required.
- Minimum GCSE (or equivalent) English and Maths.
Package
Starting salary up to £25k dependent on experience, along with additional benefits and perks of working in the travel industry. Mon‑Fri 0900‑1730, and part‑time can be considered.
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