Housing Officer
£38,687.09 per annum
Chelmsford
Permanent
Full-Time
We are looking for a proactive and customer-focused Housing Officer to deliver high-quality housing management services and support the well-being of our residents. In this role, you will work closely with customers to help them sustain their tenancies, ensuring they understand their rights and responsibilities. You will play a key part in resolving tenancy issues, addressing breaches, and empowering residents to successfully manage their homes and communities.
What you'll be doing
- Develop and maintain effective customer relationships, through which the needs and expectations of the customer can be understood and delivered against.
- Adopt a multi-agency service delivery approach, where required, to enhance the community or improve the lives of individuals. Work with partner agencies, such as police, councillors, local authorities, children services, education, faith denominations, family welfare, primary health care and voluntary groups to ensure positive outcomes are delivered.
- Use all suitable remedies to resolve tenancy breaches including the issuing of tenancy warnings and notices. The role may require the preparation of court paperwork and representing CHP in court action against customers.
- Assist in the prompt and efficient letting of properties by delivering pre-termination inspections, property viewings and tenancy sign-ups as required and within agreed timescales.
- Identify and report safeguarding matters, taking appropriate action in line with CHP's Protecting People from Harm (Safeguarding) policy.
What we are looking for
- Evidence of attainment of good literacy and numeracy, to GCSE level 4, NVQ level or equivalent demonstrable prior learning.
- Full driving licence and access to a vehicle for work purposes.
- Proven abilities in delivering housing or estate management services, such as: responding to ASB, domestic abuse, and safeguarding concerns, providing housing-related support, managing communal spaces and estates, completing tenancy administration tasks, or letting properties.
- Customer-focused with extensive experience in customer care techniques and practices within the social housing sector.
- Committed to Deltas mission and values as well as Diversity, Equity and Inclusion.
Please note the office expectancy of this role is as follows: Office Based for the initial training period then the office expectancy would be a minimum of 2 days a week.
Benefits
- The salary for this post will be £38,687 Per Annum.
- Learning and development opportunities
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- Volunteering programme
- Competitive pension scheme
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.