Customer Service Administrator

Company: Ashton Recruitment

Location: Antrim

Posted: May 14th, 2026

Job Title: Customer Service Administrator

Location: Antrim
Hours: Monday - Friday, 09:00-17:00
Contract: Temporary - Permanent
Salary: £13.19 per hour

Our client is a well-established and rapidly growing organisation within the courier and logistics sector, supporting businesses and individuals with reliable parcel delivery and distribution services across Northern Ireland and beyond.

Operating in a fast-paced, service-driven environment, they are known for their strong local presence, commitment to customer service, and ability to handle high volumes of deliveries efficiently. Due to continued growth, they are seeking a Customer Service Administrator to join their team and support day-to-day operations.

Key Responsibilities (Not exhaustive)


  • Ensure all calls, emails, online enquiries, and collection requests are responded to within agreed service levels
  • Process and coordinate customer freight and collection requests accurately, ensuring all details are captured correctly
  • Liaise with customers, drivers, and internal teams to ensure smooth movement and delivery of parcels
  • Provide administrative support to the Sales Team, including logging and maintaining accurate sales lead information
  • Monitor and update internal systems to track consignments, collections, and customer requests
  • Resolve customer queries and issues efficiently, maintaining a high standard of service at all times
  • Maintain a strong understanding of systems, processes, and operational procedures to support service delivery and continuous improvement

    • Essential Criteria


  • Excellent written and verbal communication skills
  • Previous administration or customer service experience (logistics/courier experience desirable)
  • Good geographical knowledge of Northern Ireland, particularly for routing and collections
  • Strong IT skills, including proficiency in Microsoft Excel and Word
  • Ability to work accurately with data and systems in a high-volume environment

    • Person Specification


  • Strong communicator with the ability to build rapport with customers, drivers, and internal teams
  • Customer-focused with the ability to handle queries and issues in a professional and empathetic manner
  • Highly organised with the ability to manage multiple tasks in a fast-paced environment
  • Calm under pressure with a solutions-focused approach
  • Reliable and adaptable, with a proactive attitude to problem-solving

    • Ashton Recruitment is acting as a recruitment agency


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