Customer Service Administrator

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Job Title: Customer Service Administrator

Location: Antrim
Hours: Monday – Friday, 09:00-17:00
Contract: Temporary – Permanent
Salary: £13.19 per hour

Our client is a well-established and rapidly growing organisation within the courier and logistics sector, supporting businesses and individuals with reliable parcel delivery and distribution services across Northern Ireland and beyond.

Operating in a fast-paced, service-driven environment, they are known for their strong local presence, commitment to customer service, and ability to handle high volumes of deliveries efficiently. Due to continued growth, they are seeking a Customer Service Administrator to join their team and support day-to-day operations.

Key Responsibilities (Not exhaustive)

Ensure all calls, emails, online enquiries, and collection requests are responded to within agreed service levels

Process and coordinate customer freight and collection requests accurately, ensuring all details are captured correctly

Liaise with customers, drivers, and internal teams to ensure smooth movement and delivery of parcels

Provide administrative support to the Sales Team, including logging and maintaining accurate sales lead information

Monitor and update internal systems to track consignments, collections, and customer requests

Resolve customer queries and issues efficiently, maintaining a high standard of service at all times

Maintain a strong understanding of systems, processes, and operational procedures to support service delivery and continuous improvement

Essential Criteria

Excellent written and verbal communication skills

Previous administration or customer service experience (logistics/courier experience desirable)

Good geographical knowledge of Northern Ireland, particularly for routing and collections

Strong IT skills, including proficiency in Microsoft Excel and Word

Ability to work accurately with data and systems in a high-volume environment

Person Specification

Strong communicator with the ability to build rapport with customers, drivers, and internal teams

Customer-focused with the ability to handle queries and issues in a professional and empathetic manner

Highly organised with the ability to manage multiple tasks in a fast-paced environment

Calm under pressure with a solutions-focused approach

Reliable and adaptable, with a proactive attitude to problem-solving

Ashton Recruitment is acting as a recruitment agency

WHJS1_NI

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