Jalin Design – Account Manager
UK, EU & MENA | London Office
Jalin Design is a global luxury uniform design and manufacturing business working with leading hospitality brands worldwide.
We deliver complex, high-volume projects across multiple countries, with continuous client activity, repeat orders, ongoing sizing changes and live operational demands.
We are looking for a highly organised, proactive Account Manager to join our London team, supporting clients across the UK, Europe and Middle East.
This is a fast-paced operational role managing a large active client base with precision, urgency and attention to detail.
The Role
Working alongside a Brand Ambassador, you will support projects through delivery and first installation before taking full operational ownership of the client account long term.
You will become the central point of coordination across repeat business, ongoing orders, product updates and day-to-day client requirements.
This is not a passive account handling role.
You will need to constantly prioritise, follow up, problem solve and keep projects moving.
You Will Manage
- 40–50 active client accounts across the UK, EU and MENA regions
- Continuous inbound activity including:
- repeat orders
- sizing and garment changes
- product updates
- new role additions
- delivery coordination
- urgent operational requests
Every client operates differently.
You must be able to adapt quickly while maintaining structure, accuracy and control.
Key Responsibilities
Pre-Install Support
- Support Brand Ambassadors on live projects
- Manage purchase orders, order input and delivery documentation through Zedonk
- Coordinate with production, technical, logistics and finance teams
- Ensure pricing, quantities, MOQ’s and timelines remain accurate
- Support shipment coordination and install preparation
- Identify issues early and push actions through to resolution
Post-Install Account Ownership
- Take full ownership of client accounts after installation
- Manage all repeat business and ongoing operational requirements
- Handle high volumes of client communication accurately and efficiently
- Maintain pricing, product information and order records
- Ensure orders move smoothly from request → production → delivery
- Build strong long-term client relationships through reliability and responsiveness
What Success Looks Like
- Nothing gets missed despite high volume
- Clients feel supported and prioritised
- Orders are accurate and delivered on time
- Problems are identified early and solved quickly
- Repeat business runs smoothly and efficiently
- You remain calm, organised and effective under pressure
The Person
- Highly organised with exceptional attention to detail
- Proactive and naturally driven to follow things through
- Comfortable managing multiple priorities simultaneously
- Calm under pressure and able to think clearly at pace
- Strong communicator with a practical mindset
- High energy with a strong sense of ownership
- Confident working across teams and pushing actions forward
- Naturally solution-oriented
Experience
- Experience in Account Management, Operations, Production, Merchandising or similar
- Fashion, hospitality or uniform industry experience preferred
- Strong systems and IT skills including Excel and order management systems
- Experience managing large volumes of moving information
- Understanding of luxury hospitality standards preferred
- Willingness to travel internationally when required
Package
- £40,000 – £45,000 base salary depending on experience
- Commission linked to repeat business performance
- Full-time, on-site role based in London
Final Note
This role suits someone who enjoys pace, responsibility and problem solving.
You will be managing live client relationships across a global luxury business where accuracy, responsiveness and ownership matter every day.