Customer Operations Manager

Customer Operations Manager

Sheffield | £40,000 – £50,000

Full Time | Office Based | Monday–Friday

We are recruiting for a well-established commercial retail business in Sheffield looking to appoint an experienced Customer Operations Manager to become the operational heartbeat of the company.

This is a fast-paced, hands-on role where you’ll coordinate people, schedules, logistics and customer communication to ensure the business runs smoothly day to day.

You’ll act as the central point of contact between internal sales teams, warehouse operations, subcontractors and customers - resolving issues quickly, managing priorities and keeping projects on track.

This role would suit someone who thrives in a busy environment, enjoys problem solving and can confidently manage multiple moving parts at once.

Key Responsibilities

• Coordinating operational schedules and logistics
• Managing subcontractors and daily workloads
• Liaising with internal departments and customers
• Resolving issues and complaints efficiently
• Organising deliveries and installations
• Managing aftersales processes and customer communication
• Ensuring deadlines and service standards are met
• Supporting smooth day-to-day business operations
• Occasional customer site visits where required

About You

• Highly organised and proactive
• Resilient and confident under pressure
• A strong communicator
• Commercially aware and solutions-focused
• Able to manage multiple priorities at pace
• Comfortable dealing with challenging situations and personalities
• Professional, dependable and adaptable
• A driving licence would also be beneficial due to occasional site visits.

The Opportunity

This is a genuinely pivotal role within the business and offers long-term stability, autonomy and the opportunity to become a key part of a growing and energetic team.

The business has strong staff retention and is looking for someone who wants to build a long-term career in a supportive but fast-moving environment.

Get in touch with Sarah or Amy for more information!