Job Summary
We are hiring a Sales & Trading IT Support Analyst to provide 2nd/3rd line support to Front Office users, including Traders and Sales teams in a fast-paced banking environment. The role involves supporting trading applications, desktop infrastructure, and ensuring minimal downtime for critical financial systems.
Key Responsibilities:
- Provide 2nd/3rd line desktop support to Traders and business users.
- Support financial applications, including Bloomberg Terminal and Reuters.
- Manage Windows 10/11, Windows Server, Microsoft 365, Active Directory / Azure Entra ID.
- Support Citrix environments and remote access solutions.
- Handle VIP/executive support with strict SLA adherence.
- Work closely with the Infrastructure, Data Centre, and Application teams.
- Follow ITIL processes (Incident, Change, Problem management).
Required Skills
- Strong experience in Front Office / Trading floor IT support within Banking.
- Hands-on experience with Microsoft environment, Citrix, Intune (MDM/MAM).
- Good understanding of networking (TCP/IP).
- Experience with ServiceNow or similar ticketing tools.
- Ability to work in high-pressure trading environments.