Technical Support Coordinator

TECHNICAL SUPPORT COORDINATOR

Kent Students’ Union – Canterbury

£30,093 pa

35 hours per week (full time position)

37 days’ annual leave (including bank holidays)

Hybrid working – minimum of 3 days in office

About the role

Looking for something more varied than a typical IT support role?

At Kent Students’ Union, technology supports everything from live events and venues to retail systems and digital platforms. We’re looking for a Technical Support Coordinator to help deliver this.

This is a varied and practical role supporting everything from IT troubleshooting to live events, AV systems and EPOS/till operations across our venues and outlets

Key responsibilities

• Provide first-line IT support (hardware, software, user support) 

• Support live events (sound, lighting, staging, setup) 

• Maintain and support EPOS/till systems and payment technology 

• Support venues, retail outlets and digital systems 

• Coordinate technical equipment, resources and student staff 

• Assist with infrastructure maintenance and system updates

What we’re looking for

• Experience in IT support or technical environments 

• Experience troubleshooting hardware and software issues 

• Interest or experience in AV, events or live production 

• Strong customer service and communication skills 

• Ability to work in a fast-paced, hands-on role

About us

Kent Students’ Union supports students at the University of Kent through a wide range of services, including student groups, support services, student voice, venues, retail, events and digital platforms. Technology plays a key role in delivering these services and enhancing the student experience.

Apply

To apply, please visit https://ksu.co.uk/careers