Retail Village Supervisor
OVERVIEW
An exciting opportunity has arisen for a Retail Supervisor within the Anya Hindmarch Village, reporting to the General Retail Manager (GRM), working 5 days a week across Monday to Sunday. The Anya Village consists of 5 stores and a café on Pont Street, with a flagship store on nearby Sloane Street. The Supervisor’s primary focus will be on the smooth running of the Pont Street Stores. The role requires an energetic, driven individual to support the GRM and Assistant Manager (AM), ensuring all stores are prepared and stocked to offer a consistent, exceptional customer experience. You will also support the GRM on additional retail projects as required, including Village Hall activations.
KEY RESPONSIBILITIES
Sales & Customer Experience
- Drive sales across all stores to achieve company targets, identifying opportunities and presenting recommendations to the General Retail Manager.
- Nurture existing customer relationship, and develop new through effective, targeted outreach, clienteling, communication channels and in-person appointments.
- Coach and support the team to uphold expected sales floor standards.
- Act as a brand ambassador, embodying company values and setting an example for the team.
Team Leadership & Development
- Monitor uniform and presentation standards across the retail team, ensuring alignment with brand standards, including mobile phone rules, professional etiquette and customer-interaction standards.
- Spot staff training needs and raise any gaps in training with the AM to ensure all staff in the Village are fully trained.
- In the absence of the GRM, hold daily morning meetings for the Village teams with a focus on target setting and clientelling in preparation for opening.
- Monitor individual performance and raise any concerns or issues with the RGM.
Operational Excellence & Stock Management
- Manage deliveries, stock movement and transfers, resolving any discrepancies promptly whilst knowing when escalation to the AM or GRM is necessary.
- Work with the teams to ensure all Village stores are restocked daily, including packaging.
- Communicate stock and consumables needs to the General Retail Manager in line with delivery lead times.
- Maintain high back-of-house standards in every store, ensuring stockroom organisation, product coding accuracy, and overall stock safety.
- Continually check product presentation in all stores, following merchandising guidelines and collaborating with the VM team.
- Oversee weekly cycle counts and bi-annual stocktakes to maintain accurate stock levels.
- Support the team with end-of-day procedures, ensuring accurate reporting and a successful close of the trading day.
- Adhere to all Health & Safety regulations to maintain a safe environment for colleagues and customers.
What you need to succeed
- Experience in a retail or customer-facing role, with exposure to supervisory responsibilities.
- Organised and detail-oriented, particularly in day-to-day operations and stock handling.
- Able to work in a fast-paced environment and adapt to changing priorities.
- A strong customer-first mindset and enthusiasm for delivering great service.
- A positive, proactive attitude with a willingness to learn and take on responsibility.
- Good communication skills and the confidence to support and guide team members.
EQUAL OPPORTUNITIES
Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.
Thank you for your interest in Anya Hindmarch. Unfortunately, due to the volume of interest in the role we cannot get back to every applicant, however we will be in touch by email if your application is selected beyond initial screening.
Thank you and best wishes,
The People Team