Operations Manager

Operations Manager (Weddings & Hospitality)

Rowton Castle – Shrewsbury, Shropshire

Full-time | Permanent

Salary: £30,000 (starting)

About Us

Rowton Castle is a privately owned 17th-century Grade II* listed venue set in the Shropshire countryside, just outside Shrewsbury.

We are a high-volume, exclusive-use wedding venue, delivering 150+ weddings per year, alongside a busy food & beverage operation including a 40-cover restaurant, bar, and 19 boutique bedrooms.

The Role

We are looking for an experienced Operations Manager to take responsibility for the day-to-day running of weddings, events, and hospitality operations across the venue.

This is a hands-on operational role, very much based on the floor, supporting and leading service delivery during weddings and hospitality service. You will also oversee Venue Supervisors and ensure smooth coordination between all departments.

You will report directly to the General Manager and work closely with the Weddings Office to ensure seamless delivery from planning through to execution.

This role includes full participation in operational shifts, including evenings, weekends, and sleep-in shifts, where you will be responsible for ensuring the smooth running of late-night wedding operations and overnight venue presence when required.

Key Responsibilities

• Oversee the daily running of weddings, events, restaurant, bar, and wider venue operations
• Lead and support Venue Supervisors across all shifts
• Work closely with the Weddings Office to ensure seamless delivery from planning to execution
• Act as senior operational lead on weddings, including floor presence during service and guest experience delivery
• Work hands-on during service, including bar, restaurant, and wedding breakfast operations when required
• Carry out sleep-in shifts and late event cover, ensuring smooth overnight venue operations where needed
• Manage rotas and staffing levels across all operational teams
• Manage stock control, bar ordering, cellar management, and operational supplies
• Ensure consistent service standards across food & beverage and wedding delivery
• Support recruitment, training, and development of supervisory and FOH teams
• Handle escalated operational and guest issues during live events
• Ensure compliance with health & safety, licensing, and venue procedures
• Drive continuous improvement in service delivery and operational efficiency

Skills & Experience

• Strong background in weddings, hospitality, or high-volume venue operations
• Proven experience in food & beverage and front-of-house leadership
• Experience supervising or managing operational teams in a fast-paced environment
• Confident working across weddings, restaurant service, and bar operations
• Comfortable working hands-on shifts, including evenings, weekends, and sleep-ins
• Strong organisational and leadership skills
• Excellent communication and problem-solving ability
• Experience working alongside kitchen, events, and admin teams
• Full UK driving licence

This is a full-time role requiring flexibility. Evening, weekend, and bank holiday work is essential due to the nature of weddings and events. Sleep-in shifts will be required as part of operational coverage for late-night weddings and venue security/oversight.

Our Team

Our team is at the heart of everything we do at Rowton Castle. We take real pride in working together to deliver unforgettable weddings and experiences for our couples and their guests. If you’re an experienced hospitality professional who enjoys being hands-on in a fast-paced wedding environment while also leading teams and operations, we’d love to hear from you.

Job Type: Full-time

Pay: From £30,000.00 per year

Work Location: In person

Application deadline: 24/05/2026