Credit Hire Motor Claims Handler

Credit Hire Motor Claims Handler

Salary: Competitive dependent on experience

Location: Haslingden - Car driver essential

Job Type: Full time, Permanent

Working Hours:

Monday to Friday, 8:30am – 5:30pm (office-based)

Plus 1 Saturday per month, 9:00am – 12:00pm

A little bit about us:

Collision Solutions are a family-run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden.

We specialise in supporting customers involved in non-fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer-first experience from start to finish.

Job Description:

We are looking for a proactive and organised Credit Hire Claims Handler to join our growing team. In this role, you will take ownership of claims from initial notification through to completion, ensuring a seamless journey for each client.

This is a fast-paced and varied position where no two days are the same. You’ll be at the heart of the operation, coordinating with multiple parties while delivering excellent customer service at every stage.

Key Responsibilities:

• Process new claim notifications efficiently and accurately
• Guide clients through the claims process, providing clear advice and regular updates
• Manage your own caseload from start to finish, ensuring all tasks are completed in a timely manner
• Maintain accurate records, including notes, logs, and diary entries
• Liaise with bodyshops, solicitors, and third-party insurers to progress claims
• Monitor claim progress and proactively resolve any issues or delays
• Ensure full compliance with legal requirements, industry regulations, and company standards

Skills & Experience:

• Previous experience in credit hire, insurance claims, or a similar role is advantageous
• Excellent communication and customer service skills
• Strong organisational skills with the ability to manage multiple cases effectively
• Ability to work well under pressure in a fast-paced environment
• A calm and professional approach, particularly in challenging situations
• Good attention to detail and accuracy in administrative tasks
• Full UK driving licence and access to a vehicle is essential due to location

Be part of a friendly, supportive family-run business in a varied and engaging role with real responsibility. You will have the opportunity to develop your skills within the accident management sector and work in an environment where your contribution is valued.

If you are interested in this position, please submit your latest CV.