AgileSource are currently looking for ServiceNow/HALO/Salesforce Developers on a Permanent basis. Our client is an award winning, digital consultancy with a exception background in client delivery.
They typically work across Government, Defence and Financial Services organisations.
Background & Experience:
- Proven hands-on experience with ServiceNow, Halo, or comparable ITSM platforms
- Strong consulting capability with excellent stakeholder engagement, including clear and confident written and verbal communication
- Advanced experience in supporting, deploying, maintaining, and enhancing ITSM platforms, including UI configuration, forms, notifications, fields, workflows, and JavaScript development (client-side and server-side)
- Extensive expertise in system configuration, customisation, and tailoring to business needs
- Highly capable in diagnosing and resolving complex technical issues
- Experience contributing as part of a collaborative development team, as well as working autonomously to deliver complex platform implementations
- In-depth knowledge of ITIL principles, with practical understanding across the full service lifecycle
- Demonstrated experience integrating ITSM solutions with external systems and interfaces
- Familiarity with infrastructure and application discovery tools
- Strong understanding of Event Management, including prior experience integrating with monitoring and alerting solutions
- Solid grounding in problem-solving methodologies, structured analysis and design, and software development techniques
- Practical experience designing and delivering integrations using REST and SOAP-based APIs
Additional Requirements
- Ability to provide clear evidence of relevant experience, supported by examples and references
- Experience working within an Agile delivery environment
- ITIL certification required (minimum ITIL v3 Foundation); advanced ITIL certifications are desirable
- Strong project delivery and customer-facing skills
- Comfortable working effectively within a team-based environment
- Demonstrated ability to manage workload and deliver to challenging deadlines