Sportsbook Operations Exec

BettingJobs is working with a UKGC focused sportsbook brand, who are looking to add a Sportsbook Operations Exec to their team based in London.

Responsibilities:

• Providing top level customer service to our UK based customers.
• Profiling Sportsbook players based on account activity.
• Profiling Sportsbook ‘defaults’ using the appropriate analysis Reporting tools.
• Assist the Customer Service team with all Sportsbook and Sportsbook wager disputes, settlements, re-settlements, and cancellations.
• Review Sportsbook account activities to approve/deny payout requests.
• Complete various site checks several times daily to ensure the accuracy of our Sportsbook and Sportsbook product.
• Able to run the Sportsbook product manually when necessary.
• Create and manage Future’s lines for various sports.
• Perform regular Live Tracker Watch shifts, assisting Trading in spotting bad bets, syndicate betting and stale lines.
• Manual settlement checks across all Sports on a regular basis.
• Maintaining and monitoring Tableau reports to be used daily.
• Revision of Opponents/Players management upon every new Season across each Sport.

Requirements:

• Good knowledge of sports and a keen interest in betting.
• Strong mathematical ability with a basic understanding of odds, percentages and probabilities.
• Willingness to work outside of standard 9-5 hours.
• Ability to demonstrate initiative in problem solving and detail orientation.
• Good organization and multi-tasking skills combined with an exceptional work ethic.
• Ability to set priorities and manage time effectively.
• Outstanding analytical and probing skills.
• Proven track record of exceeding performance objectives.
• Excellent verbal and written communication skills.
• Confident in decision-making ability.
• Ability to work with minimal supervision.
• Strong work ethic, reliable and punctual.
• Experience using the Microsoft Office Suite as well as Internet applications and all Operations facing tools within the company.

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