Team Leader/Service Manager

Job Summary

The following information provides an overview of the skills, qualities, and qualifications needed for this role. The Team Leader/Service Manager is responsible for delivering person‑centred care through the efficient management of a number of supported living services and the allocation of support assistants to them, ensuring compliance with company processes and procedures.

Basic Job Duties

• Provide leadership to the operations team to ensure that all our services and staff teams provide the right support which leads to positive outcomes for our service users.
• Identify and minimise any risks across operations; ensuring the highest priority is given to safeguarding our service users and ensuring they receive the highest standard of care and support.
• Ensure that the organisation is working in accordance with the CQC single assessment framework and in adherence with all regulatory requirements.
• Ensure that all services are audit ready and review any learning identified with a service improvement plan with clear timescales to be achieved.
• Ensure all our services meet the required standards of cleanliness, quality, security and safety for our service users.
• Proactively identify areas of service improvement across their area of responsibility.

Previous Experience

• Minimum 1 year’s experience at management level within a care setting
• Must have experience in managing safeguarding matters
• Ideally have knowledge and understanding of the current CQC regulations and standards, including the Single Assessment Framework

Education

• Ideally achieved, in progress or willing to work towards Level 3 in health and social care

Special Attributes / Skills Required

• Driving licence and use of own car
• Data driven and outcome focused
• Proficient in MS Office
• Excellent verbal and written communication skills
• Ability to communicate at all levels in the organisation and confident to liaise with external stakeholders
• Able to work on own initiative, self‑motivated and able to motivate others

Personal Qualities

• Confidence to influence at all levels of the organisation
• Attention to detail, planning and organisational skills
• Motivation and resilience

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