Systems & Distribution Manager

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Systems & Distribution Manager to join our Edinburgh Hotel Sales Team on a fixed term basis and you will be responsible for the integration, effective management, optimisation, and performance of all hotel distribution channels and reservations systems.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

Key Responsibilities

1. Distribution Channel Management

• Manage all online distribution channels, including:
• OTAs (e.g. Booking.com, Expedia Group)
• GDS platforms
• Brand website and direct booking channels
• Ensure content, rates, and availability are accurate and consistent across all platforms
• Optimise channel mix to maximise profitability and reduce cost of sale
• Monitor and manage channel performance, including visibility, ranking, and conversion

1. Systems Management

• Oversee and maintain key systems, including:
• Property Management System (PMS) (OPERA Cloud + MEWS)
• Channel Manager (SiteMinder)
• Booking engine (SiteMinder)
• OTA extranets
• GDS (Synxis via SM)
• Ensure seamless integration between systems and troubleshoot connectivity issues
• Lead system upgrades, implementations, and configuration changes
• Maintain data integrity across all systems

1. Rate & Inventory Distribution

• Ensure correct distribution of:
• Rate Plans and pricing
• Availability
• Restrictions
• Support the Revenue Management team in executing pricing strategies across all channels efficiently and at fast pace with high accuracy
• Conduct regular audits to prevent rate parity issues and distribution errors

1. Website & Direct Channel Optimisation

• Ensure the hotel website and booking engine are:
• Fully functional and user-friendly
• Optimised for conversion
• Support initiatives to increase direct bookings, including:
• Promotions and packages
• Rate visibility
• Content updates

1. Reporting & Performance Monitoring

• Produce regular reports on:
• Channel performance
• Distribution costs
• Conversion metrics
• Track KPIs such as:
• Revenue by channel
• Average Daily Rate (ADR)
• Conversion rates
• Highlight risks and opportunities to the commercial team

1. Cross-Department Collaboration

• Work closely with:
• Revenue Management
• Reservations (RES)
• Sales & Marketing
• Front Office
• GMs
• Ensure alignment between systems, distribution, and operational processes
• Provide guidance and support to teams on system usage and best practices

Key Skills & Experience

• Experience in hotel distribution, revenue management, or reservations
• Strong knowledge of:
• PMS (OPERA Cloud + MEWS), channel managers (SiteMinder), booking engine (SiteMinder), GDS and all OTA extranets
• Understanding of OTA and online distribution landscape
• Analytical mindset with strong attention to detail
• Ability to troubleshoot technical/system issues
• Strong communication and stakeholder management skills

Key Competencies

• Commercial awareness and revenue focus
• Problem-solving and technical capability
• Organisation and attention to detail
• Ability to prioritise in a fast-paced environment
• Proactive and solution-oriented approach

The Process

If you think you have the skills and experience required for this role, apply now and one of our friendly team will be in touch!

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