Service Operator

Working Arrangements: Fixed term contract with potential for permanency,

37.5 hours per week. 5 days office based in Titanic Quarter, Belfast. Free online parking.

About Us:iTS is a Northern Ireland-based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We are a rapidly changing, ambitious and dynamic business located in Belfast. We seek people who, like us, put the client at the heart of everything they do.

About the Role: We are seeking a detail-oriented service operator for the sortation, validating, scanning and processing of returned customer forms and documents across both paper based and system based workflows. The ideal candidate will have accurate data entry and strong organizational skills, with a commitment to maintaining confidentiality and compliance.

Key Responsibilities:

• Sort and scan all incoming post.
• Review, verify and validate returned forms & documentation.
• Accurate data entry on customer case management systems.
• Maintaining various spreadsheet records.
• Secure filing of hardcopy documents.
• Any other ad hoc client administration as required for business processing.

Essential Skills & Experience:

• Previous administration experience in regulated industries is advantageous.
• Experience with document verification or compliance processes.
• Proficiency in Microsoft Office and data entry systems.
• Ability to work independently and manage multiple tasks efficiently.
• Strong attention to detail and accuracy, adhering to precise processes, and escalating queries as necessary.
• Ability to handle sensitive information with discretion.
• Compliance with data protection regulations and internal policies.

Being a member of the team at iTS, you will be rewarded by our company benefits, these are just a few of what is on offer:

• 26 days annual leave
• Benefits which can be opted into such as private healthcare insurance, dental insurance, and critical illness
• Pension scheme including ER contributions up to 10% matching

Skills:
Admin Duties Compliance Microsoft Suite Multitasking Attention to detail Process Control Data Protection

Benefits:
Parking Medical Aid / Health Care Pension

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