Digital Banking Business Analyst

We are seeking an experienced Digital Banking Business Analyst to support the delivery of digital banking initiatives across multiple workstreams. The role will involve working closely with Product Owners, Technology, Operations, Compliance, and business stakeholders to define requirements, support agile delivery, and ensure digital banking solutions are aligned to customer, commercial, regulatory, and operational objectives.

The successful candidate will bring strong business analysis capability, experience working in agile environments, and a solid understanding of digital banking products, customer journeys, and product management principles.

Key Responsibilities

Business Analysis & Requirements Definition

• Work across multiple digital banking workstreams to capture, analyse, and document business requirements.

• Translate business needs into clear user stories, acceptance criteria, process maps, and functional specifications.

• Support backlog refinement, sprint planning, prioritisation, and delivery planning activities.

• Identify dependencies, risks, assumptions, and impacts across products, journeys, systems, and operational teams.

• Conduct gap analysis between current-state and target-state processes, systems, and customer journeys.

Agile Delivery Support

• Work closely with Product Owners, Scrum Masters, Engineering, and business SMEs to support agile delivery.

• Facilitate workshops, stand-ups, sprint reviews, retrospectives, and requirements walkthroughs where required.

• Ensure user stories are well-defined, testable, and aligned to the agreed product vision and delivery roadmap.

• Support testing activities, including test scenario definition, UAT preparation, defect triage, and business sign-off.

• Track delivery progress, blockers, decisions, and dependencies across multiple squads or workstreams.

Product & Digital Banking Support

• Support Product Owners in shaping product features, defining MVP scope, and managing product backlogs.

• Contribute to product discovery activities, including customer journey mapping, problem definition, and solution validation.

• Help assess customer, operational, regulatory, and technical impacts of proposed digital banking changes.

• Support the development of digital banking propositions, including mobile banking, online banking, onboarding, payments, servicing, or customer self-service journeys.

• Use data, customer insight, and stakeholder feedback to inform product decisions and prioritisation.

Stakeholder Management

• Engage with senior stakeholders across business, technology, operations, risk, compliance, and customer teams.

• Act as a bridge between business stakeholders and technical delivery teams.

• Communicate requirements, progress, risks, and decisions clearly to both technical and non-technical audiences.

• Manage competing priorities across multiple workstreams and ensure alignment with programme objectives.

• Build strong working relationships with stakeholders to support effective decision-making and delivery momentum.

Required Skills & Experience

• Proven experience as a Business Analyst within banking, financial services, fintech, or digital transformation environments.

• Strong understanding of digital banking channels, customer journeys, and banking products.

• Experience working across multiple workstreams, squads, or delivery teams.

• Strong knowledge of agile delivery methodologies, including Scrum, Kanban, sprint planning, backlog refinement, and user story creation.

• Experience supporting product management activities, including roadmap planning, MVP definition, backlog prioritisation, and feature development.

• Ability to produce high-quality documentation, including user stories, acceptance criteria, process flows, business requirements, and operating model artefacts.

• Strong stakeholder management skills, with the ability to engage business and technology teams effectively.

• Experience supporting testing, UAT, defect management, and business readiness activities.

• Excellent communication, problem-solving, and analytical skills.

• Ability to work in a fast-paced environment with shifting priorities and complex dependencies.

How We Work:  

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.  
  
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.  

This is a fixed-term or permanent position located in London with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for the UK is mandatory.  

Who We Are:  

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.  

Our 3 offerings are:  

• Managed Services  

• Consulting & Solutions  

• Technology  

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.