Customer Advisor - Non Forecasted Volume

Company description

Drivetech is a UK leader in the delivery of police-referred driver offender courses, with improvements in road safety and people safety at its core

To find out more about Drivetech please visit our website, www.drivetech.co.uk

Location:Basingstoke Hybrid working
Salary:24,060 + upto 10% bonus
Shifts:36.25 hours per week, working 5 days between Monday-Sunday with shifts falling within the hours below
Operating Hours:07:3018:15 midweek & 08:00-15:00 weekends

What role will I play?

As the go-to expert on our police-referred coursesyour customers will count on you when it matters most. Every call, no matter how challenging, gets your full dedication so the outcome is always spot on. In our energetic, fast-paced environment, youll make each customer feel like theyre your first of the day. As the frontline of Drivetech, you set the standard for what our customers expect. Some calls will be tough, with frustrated or vulnerable customers, but youll never face them aloneteamwork is at the heart of what we do, and weve always got each others backs.

What are the main responsibilities?

• Interacting with delegates by phone and email, to book their course, deal with queries and provide relevant advice
• Using your autonomy to decide on the best course of action for each interaction
• Taking ownership of your own knowledge base, seeking out opportunities to learn and maintain current knowledge of tools, systems, and processes
• Ensuring every customer interaction receives the best in class experience that they have come to expect

What do I need to bring to the table?

• As a problem solver, you will be capable of quickly understanding and analysing information with the ability to make informed, logical decisions in an efficient manner
• You will be able to demonstrate the ability to take on board new information, constantly updating and adapting your skills and knowledge
• The ability to thrive in pressurised situations, maintaining your calm and focus at all times
• A desire to be pro-active with your work with a keen eye on self-development

Your rewards package
Were always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, youll have access to a range of benefits including:

• 23 days annual leave plus bank holidays
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

Were an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
If you have any questions regarding the above, please don't hesitate to reach out.