Front Office Manager - London Marriott Hotel Kensington

**Additional Information** Salary: u00a340,000/annum + Bonus **Job Number** 26058737 **Job Category** Rooms & Guest Services Operations **Location** London Marriott Hotel Kensington, 147c Cromwell Road, London, United Kingdom, United Kingdom, SW5 0TH VIEW ON MAP (https://www.google.com/maps?q=London%20Marriott%20Hotel%20Kensington%2C%20147c%20Cromwell%20Road%2C%20London%2C%20United%20Kingdom%2C%20United%20Kingdom%2C%20SW5%200TH) **Schedule** Full Time **Located Remotely?** N **Position Type** Management We are looking for an ambitious, dedicated and service-oriented **Front Office Manager** to join the fantastic team London Marriott Hotel Kensington. If you are a passionate rooms operations professional looking to develop within an amazing brand and the worldu2019s biggest travel company get in touch with us today! See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meetu2013 and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, weu2019re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. **CANDIDATE PROFILE** **Education and Experience** High school diploma or GED; 2 years management experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year management experience in hotels. **CORE WORK ACTIVITIES** **Maintaining Guest Services and Front Desk Goals** Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of departmentu2019s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. **Supporting Management of Front Desk Team** Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. **Ensuring Exceptional Customer Service** Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. **Providing Exceptional Customer Service** Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters. Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. **In addition to the benefits, you would expect being part of a brand of our caliber, you will also be offered:** A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. Work alongside some amazing talent- award winning, experienced hospitality professionals Discounted room nights, meals, and spa access-because your well-being means so much Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance Access to major high street discounts so you can treat your friends and family as required **LONDON MARRIOTT KENSINGTON** At the 4-star London Marriott Hotel Kensington, ideally located near Londonu2019s best-known landmarks, we stand out from the crowd. We relentlessly pursue our craft. We support one another, strive for excellence and advance our expertise. We are versatile. Situated within a soaring, seven-story atrium, we are empowered to stay in control and soar above it all. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.