General Manager - The Waldorf Hilton,London

**Exceptional Hospitality Starts with You** A Hilton General Manager is a hospitality leader, a brand ambassador, and a steward of Hiltonu2019s legacy of delivering exceptional guest experiences. At the heart of every Hilton hotel is a commitment to warm, reliable, and hospitable serviceu2014and the General Manager brings this to life through thoughtful leadership and operational excellence. **About the Hilton Brand** For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the worldu2019s travellers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognised name in the industry, Hilton remains synonymous with the word u2018hotelu2019. From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guestsu2019 evolving needs. **The Property** Blending Edwardian grandeur with modern comfort, The Waldorf Hilton sits in the heart of Londonu2019s theatre districtu2014just four minutes from the Royal Opera House and within a mile of Covent Garden, the British Museum, and Trafalgar Squareu2014offering guests unique flavours at Wild Monkey, Good Godfreyu2019s, and the vibrant South African restaurant, The Potluck Club. Celebrated as one of Londonu2019s most iconic and stylish heritage hotels, it has stood for over a century as a symbol of timeless elegance. **How Youu2019ll Make an Impact** As a General Manager at a Hilton property, youu2019re not just leading hotel operations u2013 youu2019re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Your responsibilities will include: **Lead with Hiltonu2019s commitment to exceptional hospitality:** Oversee all hotel operations to deliver warm, reliable, and hospitable service-ending every guest experience is seamless, consistent, and reflective of the brandu2019s high standards **Drive performance and profitability** : Manage revenue, budgets, and cost controls to achieve financial targets while balancing operational efficiency with innovative guest experiences **Oversee property priorities** : Lead capital projects, refurbishments, and service initiatives to maintain operational excellence and brand alignment **Set and execute strategic direction:** Shape short- and long-term goals, making decisions in the best interests of the hotel, the Hilton brand, and Hiltonu2019s long-term vision **Inspire and develop talent:** Provide visionary leadership to the executive team and all Team Members, embedding Hiltonu2019s values and fostering a team of passionate and creative professionals **Strengthen communication and collaboration:** Hold regular briefings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders to ensure alignment and accountability **Commit to continuous improvement:** Uphold and exceed Hilton service standards, respond to audits proactively, and drive innovation and operational integrity across the business **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. The ideal candidate is a strategic and hands-on leader, with a strong focus on owner relations, commercial performance, and operational excellence. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Demonstrated success as a General Manager leading a full service, upscale Hilton hotel with diverse F&B venues and a significant conference and events operation Experience with managing renovation and subsequent repositioning is an advantage as is previous London market exposure Strong owner relationship management skills and being a confident, credible presenter, capable of engaging an ownership group through professional use of presentation technology Passion for delivering memorable guest experiences that reflect the brand promise A track record of driving innovative commercial growth, particularly in food drink Highly visible leadership style that builds strong teams, partnerships, and networks Strong business acumen in budget management, revenue forecasting, and strategic planning Resilience, sound judgment, and the ability to balance strategic vision with operational execution Degree or diploma in Hotel Management or equivalent Fluency in English (spoken and written) **How Weu2019ll Help You Thrive** At Hilton, the hospitality weu2019re known for doesnu2019t end with our guests. We proudly invest in our Team Membersu2019 wellbeing, supporting you through all of lifeu2019s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: **Incredible travel perks** u2013 Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program **Paid parental leave** u2013 Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents **Crisis concierge** u2013 In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care **Mental health resources** u2013 Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).*Benefits availability may vary depending on Team Memberu2019s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. **Join an Award-Winning Workplace Culture** At Hilton, we donu2019t just deliver exceptional experiences for our guestsu2014we build an exceptional workplace for the Team Members who make it all possible.As a global leader in hospitality, weu2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.Our award-winning culture has earned us repeated recognition on the Worldu2019s Best Workplaces list by Great Place to Work and Fortune. With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, weu2019re setting new standards for the future of travel.Whether youu2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careeru2014and help us make every stay a little more magical.Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs)to see why weu2019re more than a great place to stayu2014weu2019re a great place to work.#LI-MB1#LI-MG1#LI-RG2 **Job:** _General Manager/Hotel Manager_ **Title:** _General Manager - The Waldorf Hilton, London_ **Location:** _null_ **Requisition ID:** _HOT0CIKX_ **EOE/AA/Disabled/Veterans**