Food Quality & Operations Manager

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Job Description


Have you got what it takes to succeed The following information should be read carefully by all candidates.

JOB PURPOSE

Leading food quality standards & operations in GAIL’s. Ensuring exceptional quality across our food range & driving operational excellence,

ABOUT THE ROLE

  • Lead the charge in elevating and protecting exceptional food quality across GAIL’s.
  • Shape and maintain the standards, systems and processes that ensure consistency as we grow.
  • Drive operational excellence through innovative ways of working and future-ready kitchen design.
  • Ensure initiatives, standards and guidance are consistently executed across all bakeries.
  • Act as the guardian of GAIL’s food craft—scaling quality without compromise.
  • Play a key role in enhancing food operations to support sustainable growth and expand our impact.
  • Develop and deploy clear training tools (How-To cards, videos and QA guides) that drive consistent bake execution.
  • Deliver Train-the-Trainer programmes that build strong local capability and ownership of standards.
  • Mentor bakery teams to consistently deliver high-quality products aligned to demand patterns.
  • Provide expert guidance on proving, baking and finishing standards during testing, rollout and optimisation.
  • Sign off bakery and kitchen readiness for all New Bakery Openings, landing standards right first time.

ARE YOU THE MISSING INGREDIENT

  • Working with the launch team to streamline our current processes.
  • Working with the property team as the go to team member in the food team. xwzovoh
  • Assess the commercial impact of trials on a regular basis reporting on findings and next steps recommendations.
  • Tenacious to see a problem through to permanent resolve
  • Excellent communicator both verbally and written
  • High level of attention to detail
  • Committed to a job well done
  • Excellent Excel & systems knowledge
  • A love for food

BENEFITS BAKED IN

  • Free food and drink when working
  • 50% off food and drink when not working
  • 33 days holiday (inclusive of bank holidays)
  • Discounts and Savings from high-street retailers and restaurants
  • 24 hour GP service
  • Cycle to work scheme
  • Maternity leave (enhanced)
  • Electric car scheme
  • Buy & Sell holiday
  • Development programmes for you to RISE with GAIL’s
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Company: GAILs
Apply for the Food Quality & Operations Manager
Location: Charing Cross
Job Description:

Job Description

Have you got what it takes to succeed The following information should be read carefully by all candidates.

JOB PURPOSE

Leading food quality standards & operations in GAIL’s. Ensuring exceptional quality across our food range & driving operational excellence,

ABOUT THE ROLE

  • Lead the charge in elevating and protecting exceptional food quality across GAIL’s.
  • Shape and maintain the standards, systems and processes that ensure consistency as we grow.
  • Drive operational excellence through innovative ways of working and future-ready kitchen design.
  • Ensure initiatives, standards and guidance are consistently executed across all bakeries.
  • Act as the guardian of GAIL’s food craft—scaling quality without compromise.
  • Play a key role in enhancing food operations to support sustainable growth and expand our impact.
  • Develop and deploy clear training tools (How-To cards, videos and QA guides) that drive consistent bake execution.
  • Deliver Train-the-Trainer programmes that build strong local capability and ownership of standards.
  • Mentor bakery teams to consistently deliver high-quality products aligned to demand patterns.
  • Provide expert guidance on proving, baking and finishing standards during testing, rollout and optimisation.
  • Sign off bakery and kitchen readiness for all New Bakery Openings, landing standards right first time.

ARE YOU THE MISSING INGREDIENT

  • Working with the launch team to streamline our current processes.
  • Working with the property team as the go to team member in the food team. xwzovoh
  • Assess the commercial impact of trials on a regular basis reporting on findings and next steps recommendations.
  • Tenacious to see a problem through to permanent resolve
  • Excellent communicator both verbally and written
  • High level of attention to detail
  • Committed to a job well done
  • Excellent Excel & systems knowledge
  • A love for food

BENEFITS BAKED IN

  • Free food and drink when working
  • 50% off food and drink when not working
  • 33 days holiday (inclusive of bank holidays)
  • Discounts and Savings from high-street retailers and restaurants
  • 24 hour GP service
  • Cycle to work scheme
  • Maternity leave (enhanced)
  • Electric car scheme
  • Buy & Sell holiday
  • Development programmes for you to RISE with GAIL’s

Posted: May 15th, 2026