Logistics Support Specialist

Job Title: Order Management & Logistics Support Specialist

Job Location : Walton Oaks, UK

Job Duration : 12 Months

******* Must have experience in FMCG *********

Overview

• We are looking for an Order Management & Logistics Support Specialist to support end-to-end customer order processing within a fast-paced FMCG supply chain environment.
• The role is focused on managing customer orders through SAP R/3, coordinating deliveries, resolving logistics issues, and maintaining strong relationships with customers and internal stakeholders across Supply Chain, Sales, Logistics, and Demand Planning functions.
• This position suits candidates with previous experience in Order Management, Customer Service, Supply Chain, or Order-to-Cash operations within FMCG or similar high-volume environments.

Key Responsibilities

• Manage the full order lifecycle from sales order creation through to customer delivery
• Process orders received through multiple channels and formats
• Validate product codes, stock availability, and delivery schedules within SAP R/3
• Coordinate with customers and internal teams regarding order amendments or delivery issues
• Consolidate customer orders to maximise transport efficiency and full truck loads where appropriate
• Act as a key point of contact for customer logistics and delivery queries
• Investigate and resolve logistics claims, shortages, returns, and disputes
• Create and process credit/debit notes and returns documentation
• Ensure all activities comply with SOX controls and internal policies
• Support sustainability and cost-reduction initiatives within the supply chain operation
• Participate in stakeholder calls and operational meetings
• Maintain accurate customer documentation and internal records
• Support continuous improvement initiatives and process optimisation
• Assist with onboarding and training of new team members where required

Required Skills & Experience

1–2 years’ experience in:

• Order Management
• Customer Service
• Order-to-Cash
• Logistics Support
• Supply Chain operations
• Experience within FMCG or high-volume order environments preferred
• Strong Microsoft Office skills, particularly Excel
• SAP R/3 experience preferred
• Excellent organisational and prioritisation skills
• Strong communication and stakeholder management capability
• Ability to work independently in a fast-paced operational environment
• Comfortable managing multiple deadlines and operational issues simultaneously

Preferred Background

• FMCG
• Consumer goods
• Retail supply chain
• Distribution/logistics operations
• Shared service centres

Language Requirement

• Fluent English required (written and verbal)

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