{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Senior Analyst, Product Operations”, “description”: “
As a Product Partnership Senior Analyst, you will play a critical role in ensuring the Risk Operations organization is fully prepared to support merchants with new product releases and enhancements. You’ll act as a vital link between Product, Engineering, and Risk Operations teams, facilitating communication and championing merchant and Risk Operations needs.
Responsibilities
- Represent the Risk Operations team in the ongoing relationship with Checkout’s Product department, defining Risk requirements for new product releases and enhancements.
- Partner with the Risk Operations leadership team to regularly update the roadmap for enhancements to Risk Operations tooling, and advocate for such roadmap with Checkout’s Product managers.
- Collaborate closely with Product Managers and Engineers throughout the product development lifecycle, providing crucial input on supportability, usability, and potential pain points from an internal Operations user perspective.
- Collaborate with Product Managers on product launches: conduct thorough assessments, identify potential risks, and provide go/no-go recommendations.
- Support Risk Operations strategic initiatives such as vendor assessment, capacity planning and ad-hoc company-led projects.
- Stay abreast of customer trends & requirements, competitor products, and market shifts.
Qualifications
- In-depth knowledge of product development processes and support operations.
- Experience with the complexities of bringing new products to market and the importance of seamless support.
- Demonstrated experience in supportability, product readiness, or customer advocacy roles, preferably within a technology or SaaS environment.
- Passionate about advocating for user needs and ensuring a positive support experience.
- Strong communication, collaboration, and interpersonal skills; ability to engage with technical and non-technical stakeholders and build strong relationships.
- Expertise in data analysis to extract trends and insights (e.g., INDEX MATCH, SQL skills, Pivot tables).
- Strong project management capabilities for coordinating readiness activities and ensuring deadlines are met.
- Payments industry experience is a plus, but not required.
Company: Checkout.com
Location: London
Job Description:
As a Product Partnership Senior Analyst, you will play a critical role in ensuring the Risk Operations organization is fully prepared to support merchants with new product releases and enhancements. You’ll act as a vital link between Product, Engineering, and Risk Operations teams, facilitating communication and championing merchant and Risk Operations needs.
Responsibilities
- Represent the Risk Operations team in the ongoing relationship with Checkout’s Product department, defining Risk requirements for new product releases and enhancements.
- Partner with the Risk Operations leadership team to regularly update the roadmap for enhancements to Risk Operations tooling, and advocate for such roadmap with Checkout’s Product managers.
- Collaborate closely with Product Managers and Engineers throughout the product development lifecycle, providing crucial input on supportability, usability, and potential pain points from an internal Operations user perspective.
- Collaborate with Product Managers on product launches: conduct thorough assessments, identify potential risks, and provide go/no-go recommendations.
- Support Risk Operations strategic initiatives such as vendor assessment, capacity planning and ad-hoc company-led projects.
- Stay abreast of customer trends & requirements, competitor products, and market shifts.
Qualifications
- In-depth knowledge of product development processes and support operations.
- Experience with the complexities of bringing new products to market and the importance of seamless support.
- Demonstrated experience in supportability, product readiness, or customer advocacy roles, preferably within a technology or SaaS environment.
- Passionate about advocating for user needs and ensuring a positive support experience.
- Strong communication, collaboration, and interpersonal skills; ability to engage with technical and non-technical stakeholders and build strong relationships.
- Expertise in data analysis to extract trends and insights (e.g., INDEX MATCH, SQL skills, Pivot tables).
- Strong project management capabilities for coordinating readiness activities and ensuring deadlines are met.
- Payments industry experience is a plus, but not required.
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Posted: May 15th, 2026