Senior Contact Centre Operations & CX Leader

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Senior Contact Centre Operations & CX Leader”, “description”: “Virgin Money UK is seeking a Senior Operations Manager in Glasgow to lead a business banking contact centre focused on delivering exceptional customer experiences through telephony and chat. You will provide strategic and operational leadership, manage in-house and outsourced teams, and foster a culture of continuous improvement. The role entails collaborating with senior leaders to drive strategic change initiatives. The position supports hybrid working to balance in-office collaboration with home working.#J-18808-Ljbffr”, “datePosted”: “2026-05-15”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Virgin Money UK”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__432620674__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=12335” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Glasgow” } } }