Overview
The Technical Services Manager is responsible for the strategic planning, implementation, operation, and ongoing support of the Trust’s corporate computer systems and associated digital infrastructure.
The post holder will provide technical support for server, cloud, backup and virtualisation platforms, ensuring systems are secure, resilient, and aligned with the Trust’s Digital Strategy. The role requires extensive hands‑on technical expertise, strong project management capability using PRINCE2 principles, and the ability to provide expert advice and leadership within a complex healthcare environment.
Working closely with ICT colleagues, suppliers, and stakeholders across the Trust, the Technical Services Manager will ensure high‑quality, customer‑focused ICT services that directly support clinical and operational care delivery.
Responsibilities
- Provide expert support for corporate computer systems, including routine maintenance, configuration management, change management, and problem management, in line with ITIL standards.
- Lead the assessment, planning, and implementation of server, cloud, and infrastructure technologies, including Microsoft platforms, virtualisation, storage, and associated systems.
- Manage and deliver assigned ICT projects using PRINCE2 methodology, ensuring delivery against agreed quality, budget, and timescales.
- Act as a technical authority for system design, documentation, and operational policies, ensuring standards are defined, maintained, and adhered to.
- Provide ICT advice, guidance, and consultancy on the procurement, implementation, and ongoing operation of corporate systems.
- Use ServiceNow to manage incidents, changes, assets, and reporting, ensuring accurate records and effective communication with users and teams.
- Support the development of the Trust’s digital and cloud environments in line with organisational strategy.
- Mentor and support junior ICT staff through knowledge transfer and professional development.
- Liaise with internal and external stakeholders, including suppliers, to ensure the smooth, secure, and effective delivery of ICT services.
- Participate in out‑of‑hours support rotas as required.
Overview
The Technical Services Manager is responsible for the strategic planning, implementation, operation, and ongoing support of the Trust’s corporate computer systems and associated digital infrastructure.
The post holder will provide technical support for server, cloud, backup and virtualisation platforms, ensuring systems are secure, resilient, and aligned with the Trust’s Digital Strategy. The role requires extensive hands‑on technical expertise, strong project management capability using PRINCE2 principles, and the ability to provide expert advice and leadership within a complex healthcare environment.
Working closely with ICT colleagues, suppliers, and stakeholders across the Trust, the Technical Services Manager will ensure high‑quality, customer‑focused ICT services that directly support clinical and operational care delivery.
Responsibilities
- Provide expert support for corporate computer systems, including routine maintenance, configuration management, change management, and problem management, in line with ITIL standards.
- Lead the assessment, planning, and implementation of server, cloud, and infrastructure technologies, including Microsoft platforms, virtualisation, storage, and associated systems.
- Manage and deliver assigned ICT projects using PRINCE2 methodology, ensuring delivery against agreed quality, budget, and timescales.
- Act as a technical authority for system design, documentation, and operational policies, ensuring standards are defined, maintained, and adhered to.
- Provide ICT advice, guidance, and consultancy on the procurement, implementation, and ongoing operation of corporate systems.
- Use ServiceNow to manage incidents, changes, assets, and reporting, ensuring accurate records and effective communication with users and teams.
- Support the development of the Trust’s digital and cloud environments in line with organisational strategy.
- Mentor and support junior ICT staff through knowledge transfer and professional development.
- Liaise with internal and external stakeholders, including suppliers, to ensure the smooth, secure, and effective delivery of ICT services.
- Participate in out‑of‑hours support rotas as required.
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