As a Senior IT Support Specialist, you will be responsible for supporting end-users of a rapidly growing international SaaS provider. A Senior IT Support Specialist will contribute to all of the general responsibilities of the IT department and the specific responsibilities within the remit of support that are applicable to this role using their own skills and experience.
This is a 3-month duration contract.
Duties and Responsibilities
- Monitor IT support tickets, responding to tickets or assigning to the team as appropriate.
- Provide technical support to end-users via tickets, phone, email, or in person.
- Diagnose and resolve technical issues related to hardware, software, and network systems.
- Procurement and provisioning of computer equipment.
- Install and configure computer hardware and software (inclusive of SaaS).
- Maintain and upgrade computer systems.
- End-user account administration and configuration.
- Troubleshoot network and connectivity issues.
- Provide training and technical guidance to end-users.
- Maintain documentation of technical processes and procedures.
- Monitor and maintain IT inventory and asset management.
- Collaborate with other IT staff members to ensure the smooth operation of systems.
- Conduct research to identify new technologies and best practices for improving IT operations.
- Running and contributing to proactive complex discreet IT projects.
- Mentorship of more junior team members and assist with their skills development.
- Working closely with other team functions, seniors, and management.
- Performing IT inductions to new hires independently.
- Evangelise IT services when interacting with other functions.
Knowledge, Skills, and Abilities (KSAs)
- Strong problem-solving skills and ability to prioritise and manage multiple tasks simultaneously.
- High standard of written communication.
- Ability to communicate clearly with non-technical users.
- Ability to work independently or as part of a team – Receives little instruction on day-to-daywork and general instructions on new assignments.
- Adaptable to changing technologies and possess a strong customer service mindset.
- Knowledge of Risk Management principles and ISO 27001 best practices.
- Understanding of compliance control environments.
- Understanding of CIS best practice principles.
- Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and MS Teams.
Required Education and Experience
- At least six years' experience as a senior IT support professional.
- A degree in IT, Computing, Computer Science, or another relevant subject.
- Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.
- Experience supporting executive and high-level team members.
- Experience in supporting both macOS and Windows users.
- Experience in SaaS product administration (e.g. Zoom, Salesforce).
Equal Opportunity Notice
Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we", "our", or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
#J-18808-Ljbffr”, “datePosted”: “2026-05-15”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Vaco by Highspring”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__432628566__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=831” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Stratford upon Avon” } } }As a Senior IT Support Specialist, you will be responsible for supporting end-users of a rapidly growing international SaaS provider. A Senior IT Support Specialist will contribute to all of the general responsibilities of the IT department and the specific responsibilities within the remit of support that are applicable to this role using their own skills and experience.
This is a 3-month duration contract.
Duties and Responsibilities
- Monitor IT support tickets, responding to tickets or assigning to the team as appropriate.
- Provide technical support to end-users via tickets, phone, email, or in person.
- Diagnose and resolve technical issues related to hardware, software, and network systems.
- Procurement and provisioning of computer equipment.
- Install and configure computer hardware and software (inclusive of SaaS).
- Maintain and upgrade computer systems.
- End-user account administration and configuration.
- Troubleshoot network and connectivity issues.
- Provide training and technical guidance to end-users.
- Maintain documentation of technical processes and procedures.
- Monitor and maintain IT inventory and asset management.
- Collaborate with other IT staff members to ensure the smooth operation of systems.
- Conduct research to identify new technologies and best practices for improving IT operations.
- Running and contributing to proactive complex discreet IT projects.
- Mentorship of more junior team members and assist with their skills development.
- Working closely with other team functions, seniors, and management.
- Performing IT inductions to new hires independently.
- Evangelise IT services when interacting with other functions.
Knowledge, Skills, and Abilities (KSAs)
- Strong problem-solving skills and ability to prioritise and manage multiple tasks simultaneously.
- High standard of written communication.
- Ability to communicate clearly with non-technical users.
- Ability to work independently or as part of a team – Receives little instruction on day-to-daywork and general instructions on new assignments.
- Adaptable to changing technologies and possess a strong customer service mindset.
- Knowledge of Risk Management principles and ISO 27001 best practices.
- Understanding of compliance control environments.
- Understanding of CIS best practice principles.
- Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and MS Teams.
Required Education and Experience
- At least six years’ experience as a senior IT support professional.
- A degree in IT, Computing, Computer Science, or another relevant subject.
- Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.
- Experience supporting executive and high-level team members.
- Experience in supporting both macOS and Windows users.
- Experience in SaaS product administration (e.g. Zoom, Salesforce).
Equal Opportunity Notice
Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (“we”, “our”, or “Vaco by Highspring”) are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
#J-18808-Ljbffr…