In-Form is the UK’s leading client relationship and service management solution. Developed by Homeless Link on the Salesforce platform, In-Form gives our customers access to the information they need to support the people they work with. Currently we have over 350+ customers, each with their own bespoke In-Form system. Many of these are in the housing and homelessness sector in England, but an increasing number are in other sectors across the UK.
The post of In-Form Customer Success Manager is a key role in the growing customer success team which represents an investment in how we engage and support In-Form customers. We are looking for a CSM to further improve our high levels of customer adoption, satisfaction and retention. This exciting role is a chance to help the homelessness sector make the most effective use of their In-Form systems to achieve our shared vision to end homelessness in this country. The successful candidate will typically have a minimum of 2 years working in a dedicated customer success or account management role, with a track record of driving product adoption, increasing customer satisfaction and managing commercial renewals. A genuine interest in making a tangible difference through use of technology in the nonprofit and homelessness sectors is also essential. For full details of the role and how to apply please download our Recruitment Pack below
We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.
Closing Date: 5.00 pm, Friday 22nd May 2026
Recruitment Pack: In-Form Customer Success Manager
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