Pre-Sales Engineer – Embedded Platforms (Customer Integration)
Location: Hybrid (remote with circa 2 days per week onsite in Crawley
Salary: £58,000 + benefits
We're working with a growing international technology business that develops high-performance computing platforms used in regulated and embedded environments.
They are investing in a Pre-Sales / Customer Integration / Solutions Engineering capability and are looking for someone who enjoys working at the intersection of sales, engineering, product, and customer delivery.
This is not a traditional support role. You'll play a key part in helping customers successfully evaluate, integrate, and deploy complex hardware/software platforms.
The Role
You’ll work closely with customers throughout their journey – from early evaluation through to integration and production readiness – ensuring they can adopt the platform quickly and effectively.
You’ll also collaborate internally with engineering and product teams, acting as the bridge between real-world usage and product development.
Typical responsibilities include:
- Supporting customers through evaluation, onboarding and integration
- Troubleshooting issues across hardware, OS and software layers
- Reproducing technical issues and coordinating with engineering teams
- Delivering technical workshops, demos and onboarding sessions
- Assisting with OS configuration, system setup and platform optimisation
- Supporting integration of peripherals and external devices
- Creating and improving tools, scripts and example applications
- Contributing to documentation and integration guides
- Feeding back customer insights to improve products and user experience
What We’re Looking For
Essential
- Experience in a customer-facing technical role (e.g. Pre-Sales Engineer, Technical Account Manager, Solutions Engineer, Field Application Engineer, Integration Engineer, Technical Support Engineer)
- Strong troubleshooting across Windows and/or Linux environments
- Experience working with embedded systems, industrial PCs, or hardware/software integration
- Ability to understand and work with APIs, drivers, and system-level configuration
- Some programming experience (e.g. C, C++, C#, Python or similar)
- Strong communication skills – able to explain complex technical concepts clearly
Desirable
- Experience in regulated or embedded environments (e.g. gaming, payments, kiosks, industrial tech)
- Familiarity with OS imaging, system configuration or provisioning
- Experience integrating peripherals (USB, serial, network devices, etc.)
- Exposure to graphics, real-time systems, or performance-sensitive applications
If you're interested in a role that combines engineering depth with customer impact, please apply now.
#J-18808-Ljbffr”, “datePosted”: “2026-05-15”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Mentmore Recruitment Ltd”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__432631146__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=612” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Crawley” } } }Pre-Sales Engineer – Embedded Platforms (Customer Integration)
Location: Hybrid (remote with circa 2 days per week onsite in Crawley
Salary: £58,000 + benefits
We’re working with a growing international technology business that develops high-performance computing platforms used in regulated and embedded environments.
They are investing in a Pre-Sales / Customer Integration / Solutions Engineering capability and are looking for someone who enjoys working at the intersection of sales, engineering, product, and customer delivery.
This is not a traditional support role. You’ll play a key part in helping customers successfully evaluate, integrate, and deploy complex hardware/software platforms.
The Role
You’ll work closely with customers throughout their journey – from early evaluation through to integration and production readiness – ensuring they can adopt the platform quickly and effectively.
You’ll also collaborate internally with engineering and product teams, acting as the bridge between real-world usage and product development.
Typical responsibilities include:
- Supporting customers through evaluation, onboarding and integration
- Troubleshooting issues across hardware, OS and software layers
- Reproducing technical issues and coordinating with engineering teams
- Delivering technical workshops, demos and onboarding sessions
- Assisting with OS configuration, system setup and platform optimisation
- Supporting integration of peripherals and external devices
- Creating and improving tools, scripts and example applications
- Contributing to documentation and integration guides
- Feeding back customer insights to improve products and user experience
What We’re Looking For
Essential
- Experience in a customer-facing technical role (e.g. Pre-Sales Engineer, Technical Account Manager, Solutions Engineer, Field Application Engineer, Integration Engineer, Technical Support Engineer)
- Strong troubleshooting across Windows and/or Linux environments
- Experience working with embedded systems, industrial PCs, or hardware/software integration
- Ability to understand and work with APIs, drivers, and system-level configuration
- Some programming experience (e.g. C, C++, C#, Python or similar)
- Strong communication skills – able to explain complex technical concepts clearly
Desirable
- Experience in regulated or embedded environments (e.g. gaming, payments, kiosks, industrial tech)
- Familiarity with OS imaging, system configuration or provisioning
- Experience integrating peripherals (USB, serial, network devices, etc.)
- Exposure to graphics, real-time systems, or performance-sensitive applications
If you’re interested in a role that combines engineering depth with customer impact, please apply now.
#J-18808-Ljbffr…