Deployment Manager

Key Responsibilities

• Liaise daily with your assigned customers, with the primary objective of ensuring a smooth and successful delivery against an agreed deployment plan.
• Acting as a point of contact for both internal and external customers on all matters relating to physical store deployments.
• Assist the customer with any queries relating to their deployment plan / installations.
• Establish a clear channel of formal communications, so that each customer has a clear understanding of the progress of their deployment.
• Manage a portfolio of client deployments.
• Seek out opportunities for process improvements and discuss these with your line manager.
• Deal with issues as they arise and understand when to escape.
• Review installation signoff reports to ensure quality standards are being maintained by installation teams / external partners.
• Work with the project team to facilitate the smooth transition from Project pilot phase to Operational deployment.
• Understand and negotiate availability of internal deployment resources.
• Provide regular stock forecasts for planned installations to ensure supply meets demand in line with customer deployment rate.
• Act as a single point of contact responsible for managing and maintaining the deployment activities and schedule starting with pilot sites leading up to full deployment.
• Set the right tone for your customers and continue to shape the client’s positive impression of Acrelec through regular engagement and accurate updates.
• Ensure finance team are informed of all deployments completed to facilitate accurate and timely billing.
• Be committed to providing the highest level of customer service whilst managing multiple client requests.
• Liaise with internal and external stakeholders.
• Consistently and accurately update client information in Acrelec’s tracking system.
• Generate reports on a weekly basis to the Acrelec Management team on weekly deployment activities.
• Support the wider operational team as required.
• Determine the client’s expectations, requirements, as well as those of third‑party providers to ensure project internal processes align to these requirements.

Essential Skills Required

• Attention to detail and a highly organised and proactive nature.
• Experience of working in a customer‑facing role, servicing multiple clients or stakeholders.
• Proven track record of delivering multiple deployments in a fast‑paced environment.
• Strong customer service ethic and excellent organisational skills.
• Experience in co‑ordinating a number of time‑critical activities alongside daily routine tasks.
• Excellent customer service skills, via both written and verbal communications.
• Calm under pressure and an ability to reprioritise at short notice.
• Solid knowledge of Excel for managing spreadsheet trackers.
• Great organisational skills, able to multitask and manage multiple workloads in tandem.
• Good communication skills – both written and verbal.

Desirable Skills Required

• Previous experience of QSR / Retail solutions.
• Familiar with POS/EPOS/Payment systems.
• In‑depth knowledge of more complex Excel tasks (VLOOKUPs / IF statements).
• Experience of working with finance teams (purchase orders, invoicing, PMOs).
• A good awareness of IT hardware (PC components) and software (OS awareness) fundamentals.
• Experience in retail deployments or similar, along with familiarity with common PC components.
• Ability to work to own initiative.

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