Senior Bureau Analyst

About the role

We’re looking for an experienced, detail-driven, relationship-focused individual to join our team as Senior Bureau Analyst. The role includes managing complex client and supplier queries, processing change of tenancies, analysing utility invoices and consumption data, and producing detailed reports for clients across their energy portfolios.

Working closely with colleagues across Client Services, Procurement and Metering, our Senior Bureau Analyst will support the Bureau Team Manager. You will provide support in the maintenance of accurate client and site data, helping ensure that bureau processes are delivered efficiently and in line with agreed service levels. This is an important role in the ongoing management of client utility portfolios and contributing to continuous improvement in bureau systems, processes and opportunity.

We recognise that no candidate will match every requirement perfectly. If you’re aligned with our purpose and bring relevant experience, we strongly encourage you to apply. Hybrid working is available, with a minimum of 2 days in our central Bristol office alongside a supportive and talented team.

Job Requirements

• Experience working in the utilities industry (e.g. energy bureau, supplier, consultancy, or billing environment)
• Strong understanding of utility billing structures and processes across electricity and gas (water knowledge beneficial)
• Experience reviewing and analysing utility invoices, identifying issues, and liaising with suppliers where needed
• Familiarity with key bureau processes such as Change of Tenancy (COT), supplier queries, meter readings, and billing validation
• Experience working with large and complex datasets and producing client reports, with strong Excel or data analysis capability
• Excellent communication skills with the ability to build positive relationships and represent the Bureau team with clients, suppliers and internally
• Confidence learning new systems and adapting as we continue to innovate and improve
• Eligibility to work in the UK
• An open and approachable manner, backed up by high moral and ethical standards
• Proactive attitude that brings drive, energy and passion to the role
• The ability to work in a fast-paced environment and be a strong team player
• Strong resilience and positivity particularly in challenging situations
• Accountability to yourself and others

Job Responsibilities

• Providing an excellent client experience to internal and external stakeholders
• Act as a senior escalation point for operational issues and complex supplier queries when required, including during periods when the Bureau Team Manager is unavailable.
• Support the Bureau Team Manager in mentoring and guiding new and less experienced team members.
• Provide guidance and quality assurance support for bureau deliverables produced by other analysts where required.
• Handle client and supplier queries via all typical channels in line with internal KPI’s.
• Generate batches of invoices, where required, analysing the costs and consumption against previous invoice periods, and looking for and reviewing anomalies.
• Keep query and savings logs up to date.
• Raise queries and resolve errors with suppliers when invoices are incorrect.
• Process and follow up on change of tenancies.
• Produce portfolio-wide reports and issue to clients accordingly.
• Deal with any supplier-led disconnections through to resolution for clients.
• Proactively identify and drive improvements in billing systems, bureau processes and operational workflows to help drive improvement in gross margin.
• Support the Procurement team by providing them with relevant information when tenders are due and assist with resolving objections received by the Procurement team when supplies are changing supplier.
• Ensure that core processes are documented and that efficiencies are identified and implemented.
• Attend and contribute to client meetings with the Client Services team, representing the I&C Bureau team and providing technical bureau expertise where required.
• Ensure invoice accuracy and tariff-based validation on all components of electricity and gas invoices have been completed within the team.
• Maintain our client database with accurate and up-to-date information about your portfolio such as site lists, site names, client contact details, COT dates.

Job Benefits

• Competitive, industry benchmarked salary
• 25 days annual leave increasing to 28 days with length of service (+ bank holidays)
• Option to buy / sell up to 3 days holiday each year
• Contributory pension scheme (5% Matched)
• Life insurance
• Private medical insurance
• Enhanced family leave policies
• Award-winning employee assistance helpline and online GP service
• Cycle to work and EV car scheme
• Annual railcard
• Annual flu jab and eye test
• A professional development and sustainability allowance
• 2 x sustainable holiday travel days
• 1 day off paid each year to volunteer for a charity of your choice
• Up to one professional membership fee paid for by the Company each year
• Reward for introductions scheme

Legal / EEO Statement

We are committed to creating an inclusive and flexible working environment, that promotes diversity. We encourage you to apply even if you may not have all the experience listed in the advert or seeking an alternative working pattern. We recognise that talent comes in various forms, and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed. In your application, please feel free to note which pronouns you use.

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