An exciting opportunity for an experienced Casualty Claims professional to join a leading London market insurer in a senior-level adjusting role. This position focuses on managing a portfolio of complex, multi-jurisdictional casualty claims while delivering exceptional service to brokers, clients, and internal stakeholders. The role also offers the opportunity to build strong market relationships, contribute to business growth, and support strategic claims initiatives within a collaborative and high-performing environment.
Key Responsibilities
- Manage a portfolio of complex casualty claims across multiple jurisdictions, including international exposures.
- Deliver a high standard of service to clients, brokers, and stakeholders through proactive claims management.
- Support delegated authority arrangements and oversee claims handling relationships where authority has been granted externally.
- Develop and maintain strong client and broker relationships to support retention and business development objectives.
- Liaise closely with underwriting teams on claims trends, coverage matters, and wording issues to support profitable underwriting decisions.
- Ensure fair customer outcomes while balancing commercial considerations and regulatory requirements.
- Maintain awareness of delegated authority, conduct risk, and financial crime frameworks relevant to the role.
- Contribute to team objectives and actively participate in personal development and training initiatives.
- Promote a collaborative and professional working environment aligned with organisational values and behaviours.
What We're Looking For
- Extensive experience handling Casualty claims within the Lloyd’s and London insurance market.
- Strong technical knowledge of complex and multi-jurisdictional casualty claims.
- Experience managing broker and client relationships within a commercial insurance environment.
- Analytical mindset with strong problem-solving and decision-making capabilities.
- Excellent communication and stakeholder management skills.
- Professional, collaborative, and team-oriented approach.
Desirable but Not Essential
- Experience handling North American and Latin American casualty claims.
- Exposure to delegated authority claims management.
- Familiarity with a broad range of London market casualty business classes.
An exciting opportunity for an experienced Casualty Claims professional to join a leading London market insurer in a senior-level adjusting role. This position focuses on managing a portfolio of complex, multi-jurisdictional casualty claims while delivering exceptional service to brokers, clients, and internal stakeholders. The role also offers the opportunity to build strong market relationships, contribute to business growth, and support strategic claims initiatives within a collaborative and high-performing environment.
Key Responsibilities
- Manage a portfolio of complex casualty claims across multiple jurisdictions, including international exposures.
- Deliver a high standard of service to clients, brokers, and stakeholders through proactive claims management.
- Support delegated authority arrangements and oversee claims handling relationships where authority has been granted externally.
- Develop and maintain strong client and broker relationships to support retention and business development objectives.
- Liaise closely with underwriting teams on claims trends, coverage matters, and wording issues to support profitable underwriting decisions.
- Ensure fair customer outcomes while balancing commercial considerations and regulatory requirements.
- Maintain awareness of delegated authority, conduct risk, and financial crime frameworks relevant to the role.
- Contribute to team objectives and actively participate in personal development and training initiatives.
- Promote a collaborative and professional working environment aligned with organisational values and behaviours.
What We’re Looking For
- Extensive experience handling Casualty claims within the Lloyd’s and London insurance market.
- Strong technical knowledge of complex and multi-jurisdictional casualty claims.
- Experience managing broker and client relationships within a commercial insurance environment.
- Analytical mindset with strong problem-solving and decision-making capabilities.
- Excellent communication and stakeholder management skills.
- Professional, collaborative, and team-oriented approach.
Desirable but Not Essential
- Experience handling North American and Latin American casualty claims.
- Exposure to delegated authority claims management.
- Familiarity with a broad range of London market casualty business classes.
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