Field Service Engineer

This Service Engineer role offers an exciting opportunity to work within the industrial and manufacturing sector. The position requires expertise in engineering and manufacturing processes, as well as a commitment to maintaining high standards in service delivery.

Description

• Installing and supporting industrial laser and automation systems at customer facilities.
• Diagnosing and resolving mechanical, electrical and process-related faults both remotely and on-site.
• Providing technical support to customers during production operations.
• Supporting machine testing and factory acceptance testing prior to shipment.
• Performing preventative maintenance and service inspections on installed equipment.
• Assisting customers with setup, optimisation and process adjustments for laser applications.
• Documenting service activities, technical issues and resolutions through internal systems and service reports.
• Working closely with Engineering, Production and Applications teams to provide feedback from the field that supports continuous product improvement.
• Supporting customer training during machine installation and commissioning.
• Responding to service tickets and technical enquiries in a timely and professional manner.
• Travelling to customer sites (UK and international) as required to support installations, upgrades and service activities.
• Maintaining a safe, organised and professional working environment when operating both internally and at customer facilities.

Profile

• Equivalent experience in an engineering or technical discipline (electrical, mechanical, mechatronics or automation preferred).
• Experience working in a service, maintenance or commissioning role within industrial equipment or automation environments.
• Strong fault-finding skills across mechanical, electrical and control systems.
• Ability to read technical drawings, electrical schematics and system documentation.
• Comfortable working independently at customer sites while representing the company professionally.
• Strong attention to detail and commitment to delivering high-quality technical support.
• Positive, proactive approach to problem solving.
• Good organisational skills and ability to manage service tasks effectively.
• Strong communication skills with the ability to explain technical issues clearly to customers and internal teams.
• Willingness to travel nationally and internationally when required.
• Desire to continuously learn and develop technical knowledge in laser and automation technologies.
• Ability to thrive in a fast-paced, customer-focused environment.

Job Offer

• Salary: £45,000
• Full training on our laser systems, automation platforms and service procedures.
• Opportunities to work with advanced laser and robotic technologies used in medical, EV and high-tech industries.
• Exposure to international customers and real-world manufacturing environments.
• A clear development pathway within a fast-growing, high-technology business.
• Pension, life insurance and standard company benefits.
• 37-hour full-time role with flexible working arrangements within business needs. Opt-in compressed hours option.
• Location: Pontypridd.

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