We are working with a large and well-established social housing provider who are looking to recruit a Part‑Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.
The Role
You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office‑based hybrid working with regular patch visits to tenants' homes.
Key Responsibilities
- Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
- Carrying out home visits and patch‑based work to engage with tenants and prevent escalation of debt
- Negotiating repayment plans and providing budgeting and welfare advice
- Taking appropriate legal action where necessary, including preparing cases for court
- Working closely with Housing Officers, Support Services and external agencies
- Ensuring accurate case recording and compliance with organisational policies and procedures
- Supporting tenancy sustainment and identifying vulnerability at an early stage
We are looking for someone who
- Has experience working in rent arrears, income recovery or housing management
- Understands housing legislation and welfare benefits (including Universal Credit)
- Is confident conducting home visits and managing difficult conversations
- Can work independently and manage a varied caseload
- Holds a full UK driving licence and has access to a vehicle (essential)
- Has strong communication and negotiation skills
What's on Offer
- Permanent part‑time role – 22.5 hours per week
- Salary: up to £23,108 pro rata
- Hybrid working model with a mix of office, home working and patch visits
- Mileage paid for business travel
- 25 days holiday + bank holidays (with an extra day every year up to 30 days)
- Opportunities for training and development
- Chance to buy or sell holiday as part of a flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical, dental and critical illness cover
- Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service
Apply now or contact us for more information.
#J-18808-Ljbffr”, “datePosted”: “2026-05-15”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Niyaa People Ltd”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__432648222__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=22” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Bristol” } } }We are working with a large and well-established social housing provider who are looking to recruit a Part‑Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.
The Role
You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office‑based hybrid working with regular patch visits to tenants’ homes.
Key Responsibilities
- Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
- Carrying out home visits and patch‑based work to engage with tenants and prevent escalation of debt
- Negotiating repayment plans and providing budgeting and welfare advice
- Taking appropriate legal action where necessary, including preparing cases for court
- Working closely with Housing Officers, Support Services and external agencies
- Ensuring accurate case recording and compliance with organisational policies and procedures
- Supporting tenancy sustainment and identifying vulnerability at an early stage
We are looking for someone who
- Has experience working in rent arrears, income recovery or housing management
- Understands housing legislation and welfare benefits (including Universal Credit)
- Is confident conducting home visits and managing difficult conversations
- Can work independently and manage a varied caseload
- Holds a full UK driving licence and has access to a vehicle (essential)
- Has strong communication and negotiation skills
What’s on Offer
- Permanent part‑time role – 22.5 hours per week
- Salary: up to £23,108 pro rata
- Hybrid working model with a mix of office, home working and patch visits
- Mileage paid for business travel
- 25 days holiday + bank holidays (with an extra day every year up to 30 days)
- Opportunities for training and development
- Chance to buy or sell holiday as part of a flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical, dental and critical illness cover
- Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service
Apply now or contact us for more information.
#J-18808-Ljbffr…