About The Opportunity
We are seeking an experienced and people‑focused HR Team Leader to join our organisation. This is a dual‑role position blending leadership with active involvement in day‑to‑day HR service delivery. The role will provide guidance across a broad range of HR activities, ensuring high‑quality support to stakeholders while promoting best practice and continuous improvement.
Key Responsibilities
- Lead the HR People Operations team, driving performance, engagement, and capability development.
- Manage a dual‑role position, balancing team leadership with hands‑on delivery of HR operational activities.
- Actively manage and work within the People Operations Shared Services queue, directly handling and resolving requests alongside the team.
- Allocate and prioritise incoming work, assigning cases across the team while taking ownership of complex or high‑priority queries.
- Ensure timely triage, accurate responses, and high‑quality service delivery across all employee lifecycle activities.
- Allocate resources effectively across business‑as‑usual activities and HR projects, adjusting priorities in response to changing business needs.
- Ensure optimal utilisation of team capacity while maintaining service quality and meeting deadlines.
- Lead and support the delivery of HR projects, including system implementations, process improvements, and organisational change initiatives.
- Assign and coordinate project tasks, track progress against milestones, and ensure successful delivery.
- Collaborate with stakeholders across HR, Shared Services, and Payroll to provide seamless, end‑to‑end employee lifecycle support.
- Act as an escalation point for complex or sensitive queries, ensuring appropriate resolution.
- Drive consistency, accuracy, and compliance across all HR operations and communications.
- Identify opportunities for continuous improvement and process optimisation.
- Provide coaching, development, and pastoral support to team members, fostering a high‑performing and supportive environment.
- Deputise for the HR Operations Director as required.
Requirements
- Proven experience in an HR Operations, People Operations, or Shared Services environment, with leadership or supervisory responsibility.
- Comfortable operating in a dual role, combining team leadership with hands‑on delivery of HR casework.
- Demonstrated experience working within a Shared Services or case management/queue environment, with the ability to prioritise and manage a high volume of requests.
- Strong people‑management skills, with the ability to motivate, coach, and develop a high‑performing team.
- Able to balance competing priorities, effectively managing both day‑to‑day operational delivery and project work.
- Experience of leading or supporting HR projects, such as system implementations, process improvements, or organisational change initiatives.
- Confident handling complex or sensitive employee matters, acting as an escalation point where required.
- Strong organisational and planning skills, with the ability to allocate work effectively while also contributing directly to delivery.
- A collaborative and approachable style, with excellent stakeholder management and relationship‑building skills.
- A continuous improvement mindset, with experience identifying and implementing process efficiencies.
- High attention to detail, ensuring accuracy, consistency, and compliance in HR processes and communications.
- Solid understanding of the employee lifecycle and HR best practice.
- Excellent communication skills, both written and verbal.
- CIPD qualification (Level 5 or above) or equivalent experience is desirable.
Benefits
UK employees receive free single medical cover, digital GP service, enhanced parental leave pay, free membership of employee assistance and parental programmes, and reimbursement toward relevant professional development and memberships. Work‑life balance and flexibility, including hybrid, part‑time and flexible working hours, patterns and locations, are also available.
EEO / Disability
As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. If you require further support or reasonable adjustments with regards to the recruitment process, please contact the team.
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