{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Solutions Engineer”, “description”: “
Solutions Engineer
As a Solutions Engineer, you will play a key role in delivering our configured SaaS software to pharma and biotech companies, ensuring it meets the needs of customers engaged in life‑saving research.
Your work directly enables studies to launch smoothly, participants to move confidently through their journeys, and research teams to focus on outcomes rather than tooling.
What you’ll be doing:
- Study Configuration & Setup: Analyse customer requirements and configure Sano’s products to match their needs. Perform gap analysis to recommend configurations or new product development.
- Logistics Configuration & Setup: When required (e.g. launching in a new country or a new type of testing), help onboard and support the integration with new logistics providers.
- Quality Assurance: Test and verify that all configurations meet design specifications and function properly, ensuring the highest level of quality.
- Customer Collaboration: Participate in implementation calls with clients and internal teams, translating requirements into technical setups and providing solutions for any configuration challenges.
- Documentation & Training: Develop clear, user‑friendly documentation and training materials to support external users in configuring and testing their studies.
- Technical Adjustments: Manage and modify technical details like JSON blurbs and HTML blocks to ensure smooth and accurate study setup.
- Process Improvement: Provide feedback on tools and workflows to enhance the efficiency of study setup and delivery processes.
- Participant Support & Navigation: Support study participants when needed by responding to queries and configuring study communication, ensuring a smooth and compassionate participant experience.
- Kit Operations: Manage genetic kits throughout their lifecycle, manually updating orders which aren’t fully integrated, and investigating any issues.
This job is for you if you:
- requirement analysis and possess a strong quality assurance mindset (experience with automation is a plus).
- Are knowledgeable in SaaS configuration and have an understanding of the software development lifecycle (SDLC).
- Thrive in customer‑facing roles, demonstrating professionalism and a solution‑oriented approach to meeting customer needs.
- Have strong collaboration skills and enjoy working cross‑functionally with product, engineering, and customer success teams.
- Are familiar with process documentation and are adept at creating and managing data flows and change management processes.
- Enjoy unpicking problems and getting at the root cause of issues.
- Are compassionate and motivated by the fact that real participants sit on the other side of every study configuration you build.
- Feel comfortable talking directly with participants and helping them navigate their study journey.
Even better if you have:
- Experience in life sciences or working with clinical research software.
- Light technical fluency (e.g. reading configs, JSON, APIs, or similar) and comfort collaborating closely with engineers.
- Prior experience working with scaling SaaS products and finding creative solutions to fill gaps in early‑stage products.
- Skills in presentation and training delivery, with a keen ability to support external and internal users.
We can only accept applications from those eligible to live and work in the UK or in the USA (for specific roles). We are unable to sponsor visas for this position.
#J-18808-Ljbffr”, “datePosted”: “2026-05-15”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Sano Genetics”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__432650564__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Company: Sano Genetics
Location: London
Job Description:
Solutions Engineer
As a Solutions Engineer, you will play a key role in delivering our configured SaaS software to pharma and biotech companies, ensuring it meets the needs of customers engaged in life‑saving research.
Your work directly enables studies to launch smoothly, participants to move confidently through their journeys, and research teams to focus on outcomes rather than tooling.
What you’ll be doing:
- Study Configuration & Setup: Analyse customer requirements and configure Sano’s products to match their needs. Perform gap analysis to recommend configurations or new product development.
- Logistics Configuration & Setup: When required (e.g. launching in a new country or a new type of testing), help onboard and support the integration with new logistics providers.
- Quality Assurance: Test and verify that all configurations meet design specifications and function properly, ensuring the highest level of quality.
- Customer Collaboration: Participate in implementation calls with clients and internal teams, translating requirements into technical setups and providing solutions for any configuration challenges.
- Documentation & Training: Develop clear, user‑friendly documentation and training materials to support external users in configuring and testing their studies.
- Technical Adjustments: Manage and modify technical details like JSON blurbs and HTML blocks to ensure smooth and accurate study setup.
- Process Improvement: Provide feedback on tools and workflows to enhance the efficiency of study setup and delivery processes.
- Participant Support & Navigation: Support study participants when needed by responding to queries and configuring study communication, ensuring a smooth and compassionate participant experience.
- Kit Operations: Manage genetic kits throughout their lifecycle, manually updating orders which aren’t fully integrated, and investigating any issues.
This job is for you if you:
- requirement analysis and possess a strong quality assurance mindset (experience with automation is a plus).
- Are knowledgeable in SaaS configuration and have an understanding of the software development lifecycle (SDLC).
- Thrive in customer‑facing roles, demonstrating professionalism and a solution‑oriented approach to meeting customer needs.
- Have strong collaboration skills and enjoy working cross‑functionally with product, engineering, and customer success teams.
- Are familiar with process documentation and are adept at creating and managing data flows and change management processes.
- Enjoy unpicking problems and getting at the root cause of issues.
- Are compassionate and motivated by the fact that real participants sit on the other side of every study configuration you build.
- Feel comfortable talking directly with participants and helping them navigate their study journey.
Even better if you have:
- Experience in life sciences or working with clinical research software.
- Light technical fluency (e.g. reading configs, JSON, APIs, or similar) and comfort collaborating closely with engineers.
- Prior experience working with scaling SaaS products and finding creative solutions to fill gaps in early‑stage products.
- Skills in presentation and training delivery, with a keen ability to support external and internal users.
We can only accept applications from those eligible to live and work in the UK or in the USA (for specific roles). We are unable to sponsor visas for this position.
#J-18808-Ljbffr…
Posted: May 15th, 2026