Customer Success Executive

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The Customer Success Executive will play a crucial role in supporting the day-to-day operations of our sales efforts. This individual will be responsible for processing orders, maintaining customer records, and providing customer support. The ideal candidate is highly organised, detail-oriented, and possesses strong written and verbal communication skills.

Key Responsibilities

• Order Processing: Accurately input and process customer orders from the Sales Inbox or inbound phone calls, ensuring timely delivery and fulfilment.
• Customer Service: Respond to customer inquiries, escalating where necessary, resolving issues, and providing information on products and services.
• Record Maintenance: Maintain and update customer records, including contact details, and account information.
• Communication: Liaise between customers, sales team, and other departments to ensure smooth operations and customer satisfaction.
• Proactive Customer Support: Contact Bronze customers to share promotions, check dispenser status, and find growth opportunities.

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