Customer Business Analyst – Ref: EE02526
G8: £39,152 – £41,771 per annum.
Customer Engagement – About Us
Walsall Council is committed to delivering exceptional customer experiences and continuously improving our processes. As part of our Customer Experience Strategy, we are looking for a dedicated and skilled Customer Business Analyst to join our team.
The Customer Business Analyst will evaluate and redesign our customer effort score processes. The role involves working closely with various departments to ensure that new systems are designed and re‑evaluated against the newly designed processes. It also requires a strong understanding of, and ability to produce, development tests and plans, adhering to the Council programme and project management methodology and governance.
Key Responsibilities
- Evaluate current customer effort score processes and identify areas for improvement.
- Design and implement new systems and processes to enhance customer experience.
- Collaborate with different departments to ensure alignment with the Customer Experience Strategy.
- Conduct business improvement and analysis projects to drive efficiency and effectiveness.
- Provide detailed reports and recommendations based on data analysis.
- During the product life cycle produce clear and concise written tests and plans while working in a matrix management environment.
Requirements
- Strong analytical and problem‑solving skills.
- Excellent communication and collaboration abilities.
- Experience in business improvement and analysis projects.
- Knowledge of customer experience strategies and processes.
- Ability to work independently and as part of a team.
Qualifications
- Bachelor’s degree in business administration, management, or a related field, OR
- Evidence of the equivalent and having relevant experience.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
Closing Date: 14th May 2026
#J-18808-Ljbffr”, “datePosted”: “2026-05-15”, “hiringOrganization”: { “@type”: “Organization”, “name”: “WMJobs”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__432651886__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=849” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Walsall” } } }Customer Business Analyst – Ref: EE02526
G8: £39,152 – £41,771 per annum.
Customer Engagement – About Us
Walsall Council is committed to delivering exceptional customer experiences and continuously improving our processes. As part of our Customer Experience Strategy, we are looking for a dedicated and skilled Customer Business Analyst to join our team.
The Customer Business Analyst will evaluate and redesign our customer effort score processes. The role involves working closely with various departments to ensure that new systems are designed and re‑evaluated against the newly designed processes. It also requires a strong understanding of, and ability to produce, development tests and plans, adhering to the Council programme and project management methodology and governance.
Key Responsibilities
- Evaluate current customer effort score processes and identify areas for improvement.
- Design and implement new systems and processes to enhance customer experience.
- Collaborate with different departments to ensure alignment with the Customer Experience Strategy.
- Conduct business improvement and analysis projects to drive efficiency and effectiveness.
- Provide detailed reports and recommendations based on data analysis.
- During the product life cycle produce clear and concise written tests and plans while working in a matrix management environment.
Requirements
- Strong analytical and problem‑solving skills.
- Excellent communication and collaboration abilities.
- Experience in business improvement and analysis projects.
- Knowledge of customer experience strategies and processes.
- Ability to work independently and as part of a team.
Qualifications
- Bachelor’s degree in business administration, management, or a related field, OR
- Evidence of the equivalent and having relevant experience.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
Closing Date: 14th May 2026
#J-18808-Ljbffr…