Contract Manager

Contract Manager – Leading FM Service Provider – Central London – up to 75K

One of the established names in the commercial building maintenance industry is looking to recruit a Contract Manager to be based in Central London and to work across a portfolio of commercial contracts.

The role will involve reporting directly to the Area General Manager, managing and growing a small portfolio of commercial properties, and identifying new business opportunities within a network of long‑term client relationships.

Hours of work are Monday to Friday, 8‑5, with the option to work from home as and when needed.

Responsibilities

• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
• Ensure contractual levels are obtained and superseded and maintain an in‑depth knowledge of the contract, demonstrated in internal monthly contractual review meetings with the senior management team.
• Ensure contractually agreed KPIs / SLAs are met.
• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
• Provide leadership and management to the site team as necessary.

Qualifications & Experience

• Recognised apprenticeship and fully electrically or mechanically qualified to recognised level, e.g., C&G, HNC/HND.
• Proven experience and involvement in managing multi‑site businesses.
• Financial understanding including P&L and budgets.
• Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.
• Must be a team player committed to working in a quality and professional environment.
• Strong people management skills.
• Excellent written and verbal communication skills.

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