Live Operations Lead: Real-Time Contact Centre Planning

Company: AXA UK
Apply for the Live Operations Lead: Real-Time Contact Centre Planning
Location: Bristol
Job Description:

AXA UK is seeking a Live Operations Planning Manager based in Bristol. This pivotal role involves overseeing the strategic and operational management of our contact centre activities. The successful candidate will lead performance monitoring using data analytics, ensuring exceptional customer service. Ideal applicants should have demonstrable experience in contact centre operations, strong leadership skills, and a background in incident management and capacity planning. AXA offers flexible work arrangements allowing for a balanced home-office split.#J-18808-Ljbffr…

Posted: May 15th, 2026