Brokerage Team Leader (Adults)
Salary Basis Per annum
Leave Entitlement 28 days
Application Deadline 28/05/2026, 23:55
We are seeking an experienced and proactive Brokerage Team Leader to join the Operational Commissioning Brokerage Team. This front‑line service delivery role is responsible for ensuring residents with support needs and carers receive the highest quality care and support arrangements, and for delivering outcomes for our customers and ensuring best value for the Council.
Responsibilities
- Team Leadership: Undertake day‑to‑day supervision, planning and organisation of a small team; motivate and support staff, conduct regular one‑to‑one meetings and annual appraisals; deputise for the Service Manager when required.
- Service & Caseload Management: Manage a personal caseload and deliver service activities within agreed standards; identify and secure appropriate placements and support services, utilising tools such as CareCubed where appropriate.
- Negotiation & Commissioning: Regularly negotiate all aspects of service arrangements, including fees and start dates for home care, placements, day support and transport; ensure services are commissioned or brokered within agreed budgets and obtain the best value for the Council.
- Compliance & Improvement: Oversee and ensure compliance with commercial frameworks or block contracts; keep up to date with changes in policy, legislation and contractual requirements; identify improvements in your work area to enhance service delivery.
- Crisis Management: Identify and respond to urgent or critical situations, liaising with professionals, providers and relevant teams to ensure a timely and coordinated approach.
Qualifications
- Experience: Demonstrated experience providing high‑quality services to residents with care and support needs and their carers.
- Knowledge: Strong understanding of the legal, political, operational and commercial aspects of brokerage; commitment to continually updating knowledge of health and social care policies and legislation.
- Skills: Leadership, communication, negotiation, financial appreciation and problem‑solving.
Benefits
- Generous annual leave entitlement of 28 days plus bank holidays.
- Enhanced maternity, paternity, shared parental, adoption and dependants leave.
- Two volunteering days per year.
- Flexible working under Smarter Working Scheme (role dependent).
- Adjustable and agile working using Google Chromebooks.
- Learning and development portal with a range of courses.
- Discounts on local shops, restaurants, gyms and leisure centres.
- Interest‑free season ticket loans.
- Local Government Pension Scheme.
- Bicycle loan facilities and Cycle‑to‑Work scheme.
- Electric vehicle leasing scheme.
- Confidential health & wellbeing and counselling support.
EEO Statement
We are a diverse and welcoming borough committed to equal opportunity. We value authenticity and are looking for individuals who can demonstrate their own skills, experience and motivation for the role and embrace our core values of transparency and pride. All applications are anonymised to reduce bias and we will consider sponsorship on a case‑by‑case basis in accordance with UK immigration rules.
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