Manager, Commercial Air

Overview

At HX we awaken people to the beauty and fragility of the planet through adventure. The Manager, Commercial Air leads the Commercial Air Team to enable guests to reach our destinations around the world. This position can be based in London (KX) or Prague, with a hybrid approach requiring a minimum of three days in the office.

Key Responsibilities & Deliverables

• Manage and mentor a team of air support specialists, including hiring, training, performance management, and coaching.
• Collaborate with the front‑line GX Sales team and guest change team to enable an amazing end‑to‑end customer journey, including channels such as market chats and JIRA management.
• Develop critical processes and procedures for guests in relation to air support.
• Identify and drive execution of potential improvement areas to ensure effective and high‑quality service delivery of flight operations.
• Oversee delivery of commercial flight‑related reporting and analysis (e.g., BSP reporting) to support teams across the organization.
• Partner with finance to ensure effective cost controls by reviewing invoices for accuracy, approving invoices in a timely manner, and reporting estimates compared to real costs.
• Proactively train and answer questions from travel consultants and B2B commercial teams so that the front‑line sales team understands our air products and unique value proposition.
• Support the GX Change Team during emergencies and ERO situations by managing the third‑party out‑of‑hours support provider and maintaining an ERO roster for fast deployment.
• Think sustainably and bring this mindset to the team and partners.
• Other duties as assigned.

Requirements / Skills

• Fluency in English required; additional business level fluency in Czech, Norwegian, German, or French is beneficial.
• Minimum 5 years of experience in a similar role in the travel industry, in management or leadership.
• Experience in maritime, expedition, or cruise industry beneficial but not required.
• Strong knowledge of travel operations and logistics, especially for remote destinations with limited infrastructure.
• Experience coaching and/or training others on flight systems, preferably Amadeus.
• Experience with Amadeus GDS system, including Agent Command Pages, Back‑office & Agency Management functions, Script & Software Development Kits.
• Excellent industry knowledge and reservation skills for domestic and international reservations (air, hotel, rail, ground).
• Tech‑forward and adaptable, with proven ability to learn new systems quickly.
• Proficiency in MS Office (Outlook, PowerPoint, Word, Excel).
• Experience working in a multinational organization with a global guest mix.

Key Personal Attributes / Competencies

• Safety and compliance minded.
• Strong leadership and management skills.
• Highly structured, organized, proactive in problem‑solving.
• High personal integrity and honesty.
• Excited about a hybrid work environment.
• Passionate about inclusion and belonging.
• Clear and effective communication with internal and external stakeholders.
• Strong ability to manage competing demands.
• Adaptable to change positively and productively.
• Meticulous attention to detail to minimize mistakes.
• Effective at building relationships, problem solving, and conflict resolution.
• Strong sense of initiative and urgency, with ability to prioritise work independently.
• Professional polish at all times when engaging with leaders and team members.

Benefits (Prague Based Candidates)

• Work in a “Start‑up like” environment – your work has a direct impact.
• Assignments to remote locations worldwide.
• 25 days holiday.
• Meal allowance.
• Multisport card.
• Employee assistance program.
• 30+ nationalities working together.
• Hybrid setup: 3 days in office, 2 days from home.
• Friends & Family Program: 2 cabins per year to travel to any of our destinations for free.

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