Lettings Administrator

Position: Lettings AdministratorType: Full-Time / PermanentSalary: Competitive

Join our One Great Team here at Haven as a Lettings Administrator, where you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners. We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.

Key Responsibilities

• Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.
• Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
• Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
• Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
• Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
• Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.

Requirements

• Strong administrative and organisational skills, with an eye for detail.
• Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders.
• A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
• Ability to work collaboratively across departments to deliver exceptional service.
• Knowledge of compliance processes is advantageous, though full training will be provided.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

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