B2C Sales & Renewals Executive
Location: London (Hybrid, 60/40)
We’re working with a fast-growing, forward-thinking connectivity provider that is transforming how homes and businesses access high-speed broadband across London. With a strong focus on full fibre technology, they are on a mission to deliver best-in-class connectivity and create a more digitally enabled city.
They are now looking for a B2C Sales & Renewals Executive to join their team. This is a fantastic opportunity for someone who enjoys speaking with customers, building relationships, and driving both sales and retention activity in a dynamic environment.
The Role
You’ll play a key role in managing both new and existing customer relationships, supporting the full sales and renewal lifecycle. This role involves a mix of inbound and outbound communication, with a strong focus on customer experience and sales accuracy.
Key Responsibilities
- Proactively contact customers within the existing pipeline to convert prospects
- Manage renewal conversations, identify upsell opportunities, and gather customer feedback
- Handle inbound enquiries relating to new sales, renewals, and retention
- Manage customer email communications professionally and efficiently
- Process sales orders and renewals accurately, maintaining high data integrity
- Build strong, lasting relationships by delivering a personalised customer experience
- Manage the full renewal cycle, ensuring customers are informed and systems are updated
- Collaborate closely with sales and customer support teams
- Track and report on performance metrics including sales, renewals, and customer satisfaction
- Maintain a high standard of professionalism across all customer interactions
About You
- Experience in a sales, customer service, or other customer-facing role
- Strong communication skills, both written and verbal
- Excellent organisational skills with the ability to manage multiple priorities
- High attention to detail and accuracy
- Comfortable working independently and as part of a team
- Experience using CRM systems and Microsoft Office
- A positive, customer-first mindset